Great price and fast delivery
First time purchaser and the experience was great. I found some Hoka trainers that I wanted at a great price. I placed the order on the Saturday evening and they arrived on the Tuesday.
Sport It First
Reviews 100β’
4.1
Sports & Hobbies4.1
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
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4.1
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Sport It First receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I liked Sport It First and was shoppingβ¦
I liked Sport It First and was shopping here regularly, but my last order wasn't pleasant at all. Usually I shop with big chunks and return the items that don't fit or I don't like. In my last order's return, they refunded only 2 items out of 5 items that I sent back, even though I sent back only one package, no way some of it arrived, others didn't. In the customer service, I explained my situation, but they kept telling me the same thing, "two items as can be seen on our system", like a machine. I lost Β£60 unnecessarily. Be careful when returning, take a video or something like that.
Superb but a bit long winded exchange
The order and original delivery was absolutely great and lightening fast, no problems with the item, all great, but the length of time waiting for the exchange was too long for my liking. Great comms and also always answered quickly but stock response really. All in all great product at very reasonable prices (Β£175 for Β£300 rugby boots) but if you need an exchange in size as I did, you just gotta wait. So so close to superb, just a bit of tweaking the returns.
Avoid like the plague
Avoid like the plague, slow deceiving delivery time, even worse returns process!!
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
sportitfirst.co.uk
All reviews
100 total β’ Write a review
Showing 31 - 40 of 96 reviews
G
Guest
US
Poor Returns Service
Ordered a pair of Asics Metaspeed edge, fitted too small/tight despite ordering half size up as I always do, so had to return using the 48 hour Tracked Service. Despite them being received back 3rd April I'm still awaiting refund 2 weeks later, I emailed customer support last week who advised the refund would be made when they were scanned in? Why should it take so long when they are there, other than to hold onto my money..this seems to be a recurring theme going by other reviews. I will be making a call tomorrow as have lost faith in waiting for it to happen.
Date of experience: April 16, 2025
C
Claire
US
Poor returns process
Received an item where the pictures did not show there was a hole manufactured into the shoe so made it impractical. Contacted customer service who waived the returns fee since the product wasn't as advertised. Sent the shoes back 48 hour tracked with Royal Mail but still no response to receiving the package 15 days later even though I could see that it had been received at their warehouse. Took calling customer service 3 more times to get a refund more than 2 weeks later.
Date of experience: April 16, 2025
DB
Very good material like my otherβ¦
Very good material like my other duckies boiler suits
Date of experience: April 15, 2025
J
Jake
US
International shipping
Great service, will definitely use again! Initially placed an order, used the wrong payment method, Customer Service were quick to reply and cancel my order. I ordered it again to be shipped to Australia, and I wasnβt disappointed. Fast, efficient and easily tracked. Happy with my purchase, thank you.
Date of experience: April 14, 2025
MS
Order delivery
Efficient and quickly despatched after order placed
Date of experience: April 14, 2025
AN
Delivery was pathetic
Delivery was pathetic - email advised it was left with neighbour next door - it wasn't - it was delivered to the correct address and left on the doorstep but no-one knocked on the door first.
Date of experience: April 14, 2025
ML
Excellent service
Excellent service, fast delivery
Date of experience: April 13, 2025
BF
The Transport Need too Long
The Transport Need too Long, you Write it takes 4-5 Wirkung days and i wait2 weeks, please dont say this when you cant hold this and the Customer Support was also Not very well i ordered at31.03.2025 and i get at12.04.2025
Date of experience: April 12, 2025
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