Great price and fast delivery
First time purchaser and the experience was great. I found some Hoka trainers that I wanted at a great price. I placed the order on the Saturday evening and they arrived on the Tuesday.
Sport It First
Reviews 100β’
4.1
Sports & Hobbies4.1
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
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4.1
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Sport It First receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I liked Sport It First and was shoppingβ¦
I liked Sport It First and was shopping here regularly, but my last order wasn't pleasant at all. Usually I shop with big chunks and return the items that don't fit or I don't like. In my last order's return, they refunded only 2 items out of 5 items that I sent back, even though I sent back only one package, no way some of it arrived, others didn't. In the customer service, I explained my situation, but they kept telling me the same thing, "two items as can be seen on our system", like a machine. I lost Β£60 unnecessarily. Be careful when returning, take a video or something like that.
Superb but a bit long winded exchange
The order and original delivery was absolutely great and lightening fast, no problems with the item, all great, but the length of time waiting for the exchange was too long for my liking. Great comms and also always answered quickly but stock response really. All in all great product at very reasonable prices (Β£175 for Β£300 rugby boots) but if you need an exchange in size as I did, you just gotta wait. So so close to superb, just a bit of tweaking the returns.
Avoid like the plague
Avoid like the plague, slow deceiving delivery time, even worse returns process!!
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
sportitfirst.co.uk
All reviews
100 total β’ Write a review
Showing 21 - 30 of 96 reviews
ML
Very responsive to change and cancel myβ¦
Very responsive to change and cancel my order. Managed to order the preferred size and received delivery a couple of days later.
Date of experience: April 19, 2025
MC
Inov 8 trainers
Item ordered and delivered, as described. Happy with my purchase, and would use the site again.
Date of experience: April 19, 2025
GD
Fantastic value for money
Fantastic value for money
Date of experience: April 18, 2025
MM
Good value
Good value, quick responsible and safe SERVICES and fast delivery
Date of experience: April 17, 2025
SM
Terrible customer service
I had incorrectly sent 2 pairs of trainers back to sport it first instead of Sportshoes ( I had multiple returns and used the wrong label) to the cost of Β£180 I sent sport it first proof of postage and also sent 2 pre paid DPD labels to support a quick return. To date they have only returned 1 pair of trainers. I have been liaising with sport it first fir 4-5 weeks now only to be continually fobbed off with β our warehouse has confirmed 2 pairs were returnedβ despite me showing proof from DPD that only one pair has been returned. I have asked sport it first to send me proof of the 2nd pair being delivered and they donβt respond. (Also the 2nd pre paid label has not been used ) I have asked fir this to be escalated as a formal complaint or to be provided the address of their complaints team only to be ignored.
Date of experience: April 17, 2025
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