South Coast Renewable Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Great Knowledge and advice, not afraid to tell you the bad from the good parts of a Solar/Battery system. Advice is impartial, if you are not sold on a particular set-up that they are offering after review your needs they will adapt it to meet your personal requirements/budget Not out to over sell any product or brand if they don't believe it suites you
Shocking Customer Service. Signed a contract on 19/11 and told installation will happen pre Christmas and now in mid February and I have no installation date. I am now trying to cancel my contract as despite 6-8 chasers they have never proactively or reactively contacted me. Starting to think the company is a scam but hopefully not
I spent a long time looking at different companies before choosing South Coast renewables. We were looking for a company to instal a lot of panels on a large North East facing roof, with a Solaredge inverter which would work alongside another previously installed set of solar panels on a smaller Solaredge inverter and for both inverters to charge the battery. This was the only company to give us a quote that said confidently that this could be done and they had actually consulted Solaredge, which gave me the confidence to go with them. Being suspicious after bad experiences with other companies I actually contacted Solaredge to confirm this and they had indeed checked all the details of our instal with them. They also installed the Solaredge backup system, which makes us completely self sufficient in the event of a power cut. The instal went very well. We are really pleased with the work done. This instal took place in January but i have left it a while before reviewing in case of any problems, and to see how the panels performed. There have been the odd glitches but these were due to Solaredge equipment, not the installing company and have all been sorted quickly by Solaredge. The panels, despite being on a NE facing roof, and not having a particularly good summer, have exceeded our expectations, increasing our solar output 4 fold or more over the summer months and the payments from exports virtually paying for our years gas bill ( we have gas central heating) as well as having a net zero electricity cost over the year. I would definitely recommend this company. I have contacted them a few times with various queries since the instal and always got a quick response!
Excellent service from start to finish. Quote produced quickly and with good supporting detail and options for different panels and battery capacities. Very tidy installation of both the panels and the supporting electrics. Bit of a mix up regarding installation of "bird protection" around the panels, but turned out to be my mistake as they had been included in another quote. SCRE came back and added them at minimal extra charge. System has been working well (in spite of the rotten weather!). Electric bills already noticeably lower. The GivEnergy monitoring app is very useful and allows download to the battery at cheap overnight tariff and export to grid at peak evening hours, so should still enable savings over the winter period. SCRE support has been prompt and informative.
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Hugely happy with the heat pump installation they carried out. We were really pleased with the work and the whole experience with Southcoast. Jack in particular has been amazing - we have an old property where installing a heat pump creates difficulties and they were always ready talk through options where complications emerged and keen to meet our needs for the house as well as getting everything finished thoroughly and professionally. I'm glad we already have our solar installation booked with southcoast after this experience.
Date of experience: September 7, 2024
Happy with installation, the panels I ordered were unavailable for install, jack contacted me and let me know upgraded them to higher output at no extra cost, so thought good customer service.
Date of experience: August 7, 2024
Had 16 panels 445w with a 9.4kw battery (hanchu,) in February. Everything was great from first call to installation, no issues. The weather forecasting software has made such a difference. The battery does it's own thing charging and selling back to the grid on its own, I don't have to get involved, which is great for somebody in their 60s. I have recommended two of my neighbours to go with south coast, honest and reliable, can't ask for more.
Date of experience: July 25, 2024
Very quick and easy to work with, installation quick and efficient We dealt with James from the sales team, very knowledgeable, listened to what we wanted rather than try to sell to us. Price was competitive, but it was the expertise and advice that persuaded us to use south coast
Date of experience: July 18, 2024
From start to finish great service. Had a few calls with James originally who went through the different options in terms of batteries and panels and after the survey the system was installed very quickly and professionally. Could not recommend more. System has also made a big difference to my energy bills already.
Date of experience: June 27, 2024
From first contact they have been straightforward and open - the advice and support we have had thorugh the sales process, installation, and aftercare has been excellent. When we hit bumps or snags it was just dealt with - the troubleshooting and snagging from Rhys in particular has been remarkable.
Date of experience: May 2, 2024
US
A positive experience throughout. At the initial discussion Dave was straightforward and knowledgeable, giving me clear information without any hard sell. The quote was competitive and after deciding to go ahead, the survey with Kieran clarified how all the wiring would be set up. The in-house scaffolding team were efficient and considerate, and the panels and electrics were fitted well. Everyone involved was friendly and efficient. I received all the documentation promptly and the solar panels and battery are working well.
Date of experience: April 25, 2024
The surveyor was very patient and helpful and the installation and follow-up have been very good. I am pleased with the whole process and would recommend SCRE
Date of experience: March 10, 2024
