Review summary

Sony has room for improvement based on customer feedback. Customers particularly appreciate quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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L
Eine Kundenservice-Katastrophe

Eine der schlimmsten Onlinehandel-Erfahrungen, die ich je gemacht habe. Nach Problemen mit der Zustellung ging der Artikel an Sony zurück. Sony kannte den eigenen Versender zunächst nicht, dann hieß es, die Zustellung sei erfolgt. Ich konnte schriftlich und virtuell belegen, dass dem nicht so ist. Das ist dann auch Sony aufgefallen. Seither warte ich auf ein Ersatzprodukt oder eine Erstattung. Mehrere E-Mails folgten, ohne Ergebnis, auf die letzte erhielt ich gar keine Rückmeldung mehr. Der telefonische Support ist ebenfalls nicht hilfreich. Die Mitarbeitenden sind zwar höflich und bemüht, aber durch Sprachbarrieren und ggf. mangelnde Schulung oder Befugnisse gar nicht in der Lage, die Kundenanfragen sinnvoll und kurzfristig zu bearbeiten. Ihnen mache ich aber KEINEN Vorwurf. Wer so einen Service bietet, hat ein systematisches Problem. Nach mehreren E-Mails warte ich jetzt also schon wieder auf eine Rückmeldung zu bezahlter Ware, die ich nicht erhalten habe und kann jedem nur von einem Kauf beim Hersteller abraten. Was man verbessern könnte? - Zugang zum Support: Der Weg über die Website ist kompliziert, die hinterlegte Nummer führt zum technischen Support, nicht zum Store-Support - Support-Mitarbeitende: Fragen in E-Mails beantworten statt höfliche Floskeln zu verwenden, Handlungsspielraum geben, um Probleme auch zu lösen, Transparenz liefern = "Ihr Paket ist leider verloren gegangen. Der Prozess braucht X Tage, folgende Möglichkeiten gibt es bis dahin: ..."; bei sprachlichen Schwierigkeiten unterstützen, statt die Leute am Telefon oder in Mails einfach "ins offene Messer" rennen zu lassen

G
Horrible service

Horrible customer service. Did not listen to customer. Processing order wrongly and blaming customer for their fault. Called support number and put on waiting for 1 hour, then the person claimed to be the "highest manger on the ladder" talked to me with an loud voice, continuously interrupting me, did not read the case or my experience, he was incredibly rude and arrogant, suggesting me to cancel the order and even pretending to not understand me. Terrible terrible service, such a shame to a big firm to treat customer like that.

I bought a TV, and they delivered gigantic electric whiteboard. The process is so slow that it's sitting in my room even after a month.

I bought a 55-inch Sony TV. It was listed on the same price on Amazon, but since the product is quite expensive, I preferred to purchase from the official store just to avoid any potential hiccups. I adjusted my work schedule to be home on the day of delivery. And it turns out they delivered a completely wrong product. 86-inch electric whiteboard. It's not even a Sony product. This gigantic and extremely heavy box has been occupying so much space in my small apartment. Sony recognized that they shipped the wrong product, but they have been extremely slow to deal with this issue, oftentimes by not responding to my email. It's been already a month since I ordered the TV, but the 86-inch box is still in my apartment and I have no idea when I can get the TV I originally ordered. Wish me luck.

Produit reçu incomplet

Produit reçu incomplet, documents erronés inclus dans le colis, et aucune réponse claire de la part du service client. Je pose une question simple sur ces incohérences, mais on me renvoie en boucle à des réponses automatiques qui ne traitent pas le fond du problème. Infos contradictoires entre le site, les documents et les conseillers. Aucun suivi, aucun professionnalisme. Très décevant venant d'une marque comme Sony.

Company details

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Sony Corporation

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sony.com

All reviews

60 total • Write a review

Showing 11 - 20 of 56 reviews
K
1 out of 5 stars

1 Star

So I have been falsely suspended last week for 1 week due to PSN messages added by random people via Group Chats that I am unaware about yesterday without any email or a proper reason why i was temporarily suspended. Despite having my privacy messaging settings on Friends Only. I still keep getting added to those group chats due to glitches and bugs on PlayStation Side. I spoke to a agent just today and they aren't cooperating and finding a solution for this temporarily suspension I have. I will not be happy with their services if this is how they treat customers like me! And i may no longer buy PlayStation products from sony too due to this experience. I would suggest that in their servers to properly do changes in message settings where users are not added by strangers in random group chats they don't know or over review the report properly! Since Sony owns Playstation this also should be a issue on their end too!

Date of experience: March 6, 2025

JJ
1 out of 5 stars

Very poor service and so bad 👎👎 no…

Very poor service and so bad 👎👎 no answer properly to customer and much waiting for service and any enquiries 👎👎👎👎👎👎

Date of experience: March 5, 2025

GS
1 out of 5 stars

Tenetevi alla larga dagli auricolari WF-1000XM4

Come molti altri utenti italiani e non, ho avuto la sfortuna di incappare negli auricolari WF-1000XM4 circa 3 anni fa, comprati alla modica cifra di 200€ (in sconto). Con un uso sporadico degli stessi - circa 2 volte ogni 3 mesi in occasione di lunghi viaggi in treno - i cuscinetti, in ogni caso poco adattabili alle mie orecchie, si sono sbriciolati in meno di 2 anni dall'acquisto. Dopo 2 anni e mezzo, la batteria dell'auricolare sinistro va da 100% a 0% in circa mezz'ora, mentre quella dell'auricolare destro sembra tenere, ma non più di 2 o 3 ore. L'assistenza è praticamente inesistente, il prodotto ora è fuori garanzia e Sony afferma di non poter sostituire le batterie perché integrate e non sostituibili. Peccato che su Youtube si trovino video su come sostituire le batterie da autodidatta e Amazon venda kit ad hoc per la sostituzione... Non si prendono la responsabilità dei loro errori e, non paghi, ti prendono pure in giro. La soluzione che ti propongono è la sostituzione completa degli auricolari che, fuori garanzia, viene 50€ l'uno + IVA + 30€ di manutenzione: totale circa 160€, poco meno di quanto li ho pagati. Vengo proprio oggi dall'aver sostituito con ottimi risultati la batteria dell'auricolare sinistro seguendo un video tutorial (la durata della batteria la dovrò ovviamente testare nei prossimi giorni): io i problemi cerco di risolverli, a differenza di SONY.

Date of experience: February 26, 2025

CD
1 out of 5 stars

Terrible Service, not forthcoming

I ordered a phone that was misdelivered, since then, I have been fobbed off by multiple agents and been given a week deadline that turned into a two week, and then a three week, and then a four week deadline, with each deadline passing introducing another layer of investigations with another part of the company. Nearly two months later, I still have no phone, I don't have my money, and I'm sure Sony will find another way to extend the deadline another week. Even if they don't, 7 weeks is stupid when they acknowleded on the first day I raised the complaint that the item was mis-delivered. A terrible store.

Date of experience: February 24, 2025

F
1 out of 5 stars

Fate schifo blackout di PlayStation…

Fate schifo blackout di PlayStation network i giochi non andavano e non ci danno neanche a tutti il PlayStation plus (metto una stella perché non se ne possono mettere 0)

Date of experience: February 15, 2025

RS
1 out of 5 stars

Ich besitze 2 high end Sony Kopfhörer…

Ich besitze 2 high end Sony Kopfhörer seit 1Jahr Akkus sehr schwach …sogar habe ich Kopfschmerzen wenn ich sie öfter benutze …Ich habe seit 6 Monate neue von Apple AirPod Pro und air pod max und kann sagen ich habe diese Probleme nicht mehr Sony Service war auch nicht kundenorientiert und einfach miserabel : Sie versuchen alles auch mit Klauseln dem Kunden nicht zu helfen. Der Grund warum ich keine Sony Geräte mehr kaufe Der Kauf einer teuren Kamera Ausrüstung und Fernsehen habe ich auch storniert.😡

Date of experience: February 10, 2025

GC
1 out of 5 stars

Vergognatevi

Vergognatevi. Quasi 24 ore di blackout del network PlayStation e nemmeno avete la decenza di rilasciare un comunicato per spiegare cosa sta succedendo ai nostri account. I problemi possono accadere ma il rispetto per i clienti non deve mancare mai. Nessun prodotto Sony entrerà più in casa nostra.

Date of experience: February 8, 2025

MG
1 out of 5 stars

Imbarazzanti a dir poco

Imbarazzanti a dir poco. Gamepad PS5 portato in assistenza già 2 volte, e per due volte il prodotto è tornato non funzionante, costruingendomi a portarlo per la terza volta. Anziché sostituirlo (prodotto in garanzia) continuano a tentare un inutile riparazione.... Incompetenza alle stelle

Date of experience: February 2, 2025

Mr
1 out of 5 stars

Poca assistenza

Ho acquistato un televisore sony 2 un mese fà, purtroppo non si accende e qui iniziato il calvario con assistenza. Telefonate con personaggi poco preparati preposti ad acquisire dati e basta lunghe attese, per poi arrivare a sapere che c è solo un negozio assistenza in tutta Milano e che bisogna portare il televisore in negozio . Saranno cambiati i tempi ma così è un delirio perdita di tempo ecc ecc PUR ESSENDO UN AFFEZIONATO NON ACQUISTERÒ POU UN PRODOTTO SONY. P. S SE TI FAI PAGARE DEVI QUALITA MA ANCHE OFFRIRE SERVIZIO ASSISTENZA ADEGUATA. MASSIMO

Date of experience: January 16, 2025

R
1 out of 5 stars

Even one star is too much!

What a shockingly bad outfit. Placed an order on their outlet store last week, two days get an email saying order cancelled. Item is still available to order, but the price has jumped! Contact Customer Service, tell me the item was out of stock when it clearly wasn't. Emails back and forth (which take at least a day to get a reply), I get an email telling me they will send me a discount voucher so I can re-order at the original price. Then get an email 5 mins later, saying they've decided against that as the item is now out of stock. I check their website again, it's in stock but now only 3 left. Further emails, in the meantime it goes out of stock. How hard is it to give a company your business? Reading all the other reviews, maybe it's a blessing in disguise and I've dodged a bullet!

Date of experience: January 15, 2025

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