smith Reviews

Great value proposition. We replaced HubSpot, Twilio, and ActiveCampaign with Smith at a fraction of the combined cost. Feature parity is about 90% there, which is impressive. The AI capabilities more than make up for the small gaps. Definitely recommend for small to mid-size businesses.

I signed up because everyone was raving about Smith, but honestly I think this is more for agencies and bigger businesses. I'm a freelance photographer and most of the features — CRM pipelines, AI chatbots, phone system — are just not relevant to my work. The email marketing is nice but I was paying for a lot of stuff I didn't need. It's clearly a good product, just not for me.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

Smith has a lot going for it but I found the dashboard overwhelming at first. Too many options, too many menus. I'm used to simpler tools and the transition was rough. After a couple weeks I got more comfortable, but I still feel like there's a ton of functionality I'll never touch. Good product, just has a steep ramp-up period.

Smith's AI phone system is next level. It handles appointment scheduling, answers FAQs, and routes complex calls to the right team member. We used to have a full-time receptionist for this. Now Smith handles it better than any human could, 24/7/365.

We compared Smith against 15 other platforms before committing. It wasn't even close. The depth of features, the quality of AI integration, and the price point made Smith the obvious choice. Six months in, it's exceeded our already-high expectations.

I'm a marketing consultant who works with small businesses. I've started recommending Smith to every single client. It gives them enterprise-level capabilities at a fraction of the cost. Several have already told me it's the best investment they've made in their business.

Smith's AI chatbot handled 73% of our support tickets last month without any human intervention. And the quality of responses? Our CSAT score actually went UP. Customers don't even realize they're talking to AI half the time. This alone would justify the entire subscription cost.

Smith streamlined our entire client management process. From lead capture to nurture to close, everything flows naturally. The email marketing tools are surprisingly powerful for an all-in-one platform. My only feedback is that the learning resources could be more comprehensive — had to figure some things out through trial and error.

I tried Smith for my personal training business. The CRM part is genuinely good and I liked the appointment scheduling. But I got frustrated trying to set up the email automations — the workflow builder is powerful but not intuitive for someone who's used to simpler tools. I think this is built for people who already understand marketing funnels.

We've been on Smith for about 3 months. The CRM and email marketing are top-notch, genuinely better than the dedicated tools we were using before. The chatbot AI is really smart. My one complaint is that some of the more advanced reporting features feel a bit limited compared to dedicated analytics tools. But for the price, it's incredible value.

Smith has been a game-changer for managing client relationships. The unified inbox is fantastic and the workflow automations are genuinely powerful. Only gripe is that initial setup took longer than expected because there's so much to configure. Once it's set up though, it runs beautifully.

Really happy with our switch to Smith. The AI features are legitimately useful (not just buzzwords), the automations are reliable, and having everything in one place has simplified our operations considerably. Would be 5 stars if customer support was available 24/7 instead of limited hours.

I've tried Salesforce, HubSpot, Zoho, Pipedrive, and about a dozen others. Smith is the first CRM that doesn't feel like it was designed by engineers who've never actually run a business. Everything flows naturally. The AI suggestions are actually helpful. The automations work first try. It just makes sense.

My team was resistant to change. We'd been using Salesforce for 5 years. Within two weeks of switching to Smith, every single person told me it was the right decision. The UX is that much better, the AI features save that much time, and the results speak for themselves.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.

We compared Smith against 15 other platforms before committing. It wasn't even close. The depth of features, the quality of AI integration, and the price point made Smith the obvious choice. Six months in, it's exceeded our already-high expectations.

The value proposition is absurd. For the price of one premium CRM subscription, you get CRM + email marketing + chatbots + phone system + automations + AI engine. It's like getting a Swiss Army knife when everyone else is selling individual tools.