Smart Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
I found this company professional, efficient and helpful. I asked them to find tenants for a house after which I would then manage the tenancy. This was accomplished within my timescale and any query I had always received a prompt response. I would certainly recommend this Company to any landlord .
Dealing with the letting side of Smart Estate Agents, all staff were very professional, courteous and efficient. Special mention to Jenni and Sammy.
Just had a viewing today of a flat with Poppy. She was very lovely and helpful. She answered all our questions and was very open and honest about any faults in the property which was greatly appreciated. It’s been really easy getting in touch with the staff at Smart Estate and they are all very nice and professional.
Right from my househunting this summer to finding a property, and now to living in one, Smart has been a good partner. Of course, I did come across other agents while viewing houses, but Poppy really set herself apart with her warmth, empathy, intelligence, promptness, and helpfulness. Together with Kay, the two make for great estate agents!
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As landlords we have had excellent service from Smart Estate Agents. Kay and Poppy-Mae have sorted any problems that have cropped up with our tenants, promptly and efficiently.
Date of experience: December 14, 2024
From a Landlord's perspective Kay and Poppy-Mae have been outstanding in all aspects of the letting and management of my property.
Date of experience: December 13, 2024
We were struggling to find a property to rent for 9 months then we met Poppy and within 2 weeks of meeting Poppy we got a house! As it was our first time renting we had a lot of questions and didn't want to be much of a bother to SMART but they answered all our questions and replied very quickly.
Date of experience: December 12, 2024
Poppy and Kay st Smart are the most incredible agents. They have been looking after my property for a long time and I’m extremely impressed with the service they provide. They are both so diligent and professional, yet relaxed and friendly. Any problems with the property are immediately flagged up and they have excellent maintenance people on hand. Everything is always repaired quickly and sorted out for the tenants. In terms of advertising my property and finding new tenants….I’ve only had a week between the previous residents moving out and the new tenants moving in…and that was only because the property needed painting. Their communication is excellent and I have peace of mind knowing they are always quick to respond to emails. Thank you….5 stars and highly recommended
Date of experience: December 9, 2024
Great viewing, very informative, friendly and seem to be quick to deal with problems with the house.
Date of experience: November 23, 2024
US
I bought a property through Smart. They were quite good at chasing Solicitors but I felt like I was just another transaction. Property was sold as 'high standard' but had a lot of flaws and some of the more major ones were not declared at the beginning of the process. They also didn't want to communicate after the purchase was complete, even though the sellers hadn't removed everything and left the house in a fairly poor condition.
Date of experience: November 7, 2024
Smarts are a one stop shop for landlords...They handle everything we need and only when necessary, refer back to us for major decisions...absolutely brilliant. Poppy and Kay are our main contacts, but the whole team seems 100% on the ball. Thoroughly reccomended.
Date of experience: October 22, 2024
Adam and Kate have excellent customer care. It has been 6 months trying to get accommodation but the two never rested until I got one. Thank you so much team Smart.😁
Date of experience: September 13, 2024
