Smart Estate Agent Reviews

I found this company professional, efficient and helpful. I asked them to find tenants for a house after which I would then manage the tenancy. This was accomplished within my timescale and any query I had always received a prompt response. I would certainly recommend this Company to any landlord .

Dealing with the letting side of Smart Estate Agents, all staff were very professional, courteous and efficient. Special mention to Jenni and Sammy.

Just had a viewing today of a flat with Poppy. She was very lovely and helpful. She answered all our questions and was very open and honest about any faults in the property which was greatly appreciated. It’s been really easy getting in touch with the staff at Smart Estate and they are all very nice and professional.

Right from my househunting this summer to finding a property, and now to living in one, Smart has been a good partner. Of course, I did come across other agents while viewing houses, but Poppy really set herself apart with her warmth, empathy, intelligence, promptness, and helpfulness. Together with Kay, the two make for great estate agents!

As landlords we have had excellent service from Smart Estate Agents. Kay and Poppy-Mae have sorted any problems that have cropped up with our tenants, promptly and efficiently.

From a Landlord's perspective Kay and Poppy-Mae have been outstanding in all aspects of the letting and management of my property.

We were struggling to find a property to rent for 9 months then we met Poppy and within 2 weeks of meeting Poppy we got a house! As it was our first time renting we had a lot of questions and didn't want to be much of a bother to SMART but they answered all our questions and replied very quickly.

Poppy and Kay st Smart are the most incredible agents. They have been looking after my property for a long time and I’m extremely impressed with the service they provide. They are both so diligent and professional, yet relaxed and friendly. Any problems with the property are immediately flagged up and they have excellent maintenance people on hand. Everything is always repaired quickly and sorted out for the tenants. In terms of advertising my property and finding new tenants….I’ve only had a week between the previous residents moving out and the new tenants moving in…and that was only because the property needed painting. Their communication is excellent and I have peace of mind knowing they are always quick to respond to emails. Thank you….5 stars and highly recommended

Smart have always been helpful and polite. We deal mostly with Kay Patmore and she has always been good to us. We've never had any issues with them, and any problems with the property have been dealt with promptly. Top marks.

Great viewing, very informative, friendly and seem to be quick to deal with problems with the house.

Poppy was lovely and made me feel very welcome to the house. Also managed to answer all my questions about the property and surrounding area.

I bought a property through Smart. They were quite good at chasing Solicitors but I felt like I was just another transaction. Property was sold as 'high standard' but had a lot of flaws and some of the more major ones were not declared at the beginning of the process. They also didn't want to communicate after the purchase was complete, even though the sellers hadn't removed everything and left the house in a fairly poor condition.

Smarts are a one stop shop for landlords...They handle everything we need and only when necessary, refer back to us for major decisions...absolutely brilliant. Poppy and Kay are our main contacts, but the whole team seems 100% on the ball. Thoroughly reccomended.

Adam and Kate have excellent customer care. It has been 6 months trying to get accommodation but the two never rested until I got one. Thank you so much team Smart.😁

I have been renting my 3 properties with them for two years now and can’t fault them. Katy and Adam are fantastic, Adam even went and cleaned up the rubbish from the street when my tenants left the rubbish bins on the street before leaving and the seagulls had a field day.

Adam is a great managing agent, always contactable and friendly to speak to. He doesn't delay instructing tasks. I would highly recommend this managing agent.

Stay well clear of this company they don't care about you as long as your paying your rent phil don't care

Do not deal with these estate agents. I thought I was buying a property but, without warning, they went behind my back and sold to someone else. I would have given zero stars, but this is not possible.

A very responsive, friendly, helpful and professional team. We discovered Smart Estate Agents through a friend and although we didn't end up renting one of their properties, they were by far the most proactive and welcoming. I would highly recommend them.

I went to a few viewings with Smart Estate Agent before finding the right rental, every time they were friendly, helpful and punctual. Once I found the right place and made an application they were quick to get back to me with the acceptance. There were a couple of things that needed updating at the property, but they were sorted promptly and I was in the property in about a week. So far if I've had any questions or requests they've been back in touch within an hour, and they've been resolved. It's not a great time to be looking for a new place, particular in Cornwall, but Smart Estate Agents are by a long way the best experience I've had with any lettings agent. Thanks to Poppy-Mae in Penryn.