Smart Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
I found this company professional, efficient and helpful. I asked them to find tenants for a house after which I would then manage the tenancy. This was accomplished within my timescale and any query I had always received a prompt response. I would certainly recommend this Company to any landlord .
Dealing with the letting side of Smart Estate Agents, all staff were very professional, courteous and efficient. Special mention to Jenni and Sammy.
Just had a viewing today of a flat with Poppy. She was very lovely and helpful. She answered all our questions and was very open and honest about any faults in the property which was greatly appreciated. Itβs been really easy getting in touch with the staff at Smart Estate and they are all very nice and professional.
Right from my househunting this summer to finding a property, and now to living in one, Smart has been a good partner. Of course, I did come across other agents while viewing houses, but Poppy really set herself apart with her warmth, empathy, intelligence, promptness, and helpfulness. Together with Kay, the two make for great estate agents!
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I have been renting my 3 properties with them for two years now and canβt fault them. Katy and Adam are fantastic, Adam even went and cleaned up the rubbish from the street when my tenants left the rubbish bins on the street before leaving and the seagulls had a field day.
Date of experience: September 2, 2024
Adam is a great managing agent, always contactable and friendly to speak to. He doesn't delay instructing tasks. I would highly recommend this managing agent.
Date of experience: August 8, 2024
Stay well clear of this company they don't care about you as long as your paying your rent phil don't care
Date of experience: August 5, 2024
Do not deal with these estate agents. I thought I was buying a property but, without warning, they went behind my back and sold to someone else. I would have given zero stars, but this is not possible.
Date of experience: January 22, 2024
US
A very responsive, friendly, helpful and professional team. We discovered Smart Estate Agents through a friend and although we didn't end up renting one of their properties, they were by far the most proactive and welcoming. I would highly recommend them.
Date of experience: October 19, 2023
I went to a few viewings with Smart Estate Agent before finding the right rental, every time they were friendly, helpful and punctual. Once I found the right place and made an application they were quick to get back to me with the acceptance. There were a couple of things that needed updating at the property, but they were sorted promptly and I was in the property in about a week. So far if I've had any questions or requests they've been back in touch within an hour, and they've been resolved. It's not a great time to be looking for a new place, particular in Cornwall, but Smart Estate Agents are by a long way the best experience I've had with any lettings agent. Thanks to Poppy-Mae in Penryn.
Date of experience: October 19, 2023
Sammy was the perfect person to show the property. She was knowledgeable and had patience to explain things. She is exceptional actually and it is the best "showing" so far because of her even though the flat did not suit me because of the stairs.
Date of experience: October 3, 2023
US
We recently sold our property with Smart Estate Agent. The whole team were fantastic with the initial valuation provided by Heba and viewings led by Lisa and Amelia. They kept us updated throughout the whole process and nothing was too much trouble. Would highly recommend!
Date of experience: September 13, 2023
