Skipton Building Society Reviews

Skipton’ customer services online and local branch is always excellent.

I have always had a great service from Skipton and despite a wee wait for someone to be available to chat, I much prefer knowing the wait would result in me chatting with a real person rather than AI which happens in some sites. All my questions were answered and information given in a polite, approachable and professional way .

Martin via the web chat was fabulous. I managed to get 2 queries resolved in a matter of minutes. Thank you

I spoke with a really pleasant, polite and helpful gentleman. He dealt with my query quickly and efficiently.

Help was brilliant for us both. The suggestions made for being able to contact Skipton Building Society were really helpful.

Friendly knowledgeable staff. Remember you from previous visits and acknowledge you. Will give advice and explain various actions. I just value their advice, they are not pushy, genuine people. Excellent products.

Really disappointing experience. I’m in the process of transferring an ISA away from Skipton and needed to update my address. Despite numerous calls and assurances over the phone that the update would be made, Skipton have repeatedly failed to change my address. As a result, I keep receiving letters threatening to cancel my transfer because the addresses don’t match. It’s been frustrating and time-consuming, and I expected much better.

The company we have had a mortgage with them for 5 years. They have been good and everything has been fine would recommend them if looking for mortgage.

great service online answer my questions with ease

I was happy with the customer service I received today. I was able to get help with my enquiry and I was given all the information I needed to make an informed decision about my account.

Chat help from Skipton was very helpful and efficient.

Great help with a problem of money transfer to my account

A real human being on the chat who immediately understood my question and gave me an answer right away. (No dumb AI lurking to ensnare the hapless customer at Skipton BS)

Quick and simple.

They sent us a 'new home' box once we'd moved in, it was the nicest and most unexpected touch! Writing this review while eating my chocolate truffles from the box! - Thanks Skipton