Paid for a delivery 2 weeks ago
Paid for a delivery 2 weeks ago. Still no delivery. Wouldn't recommend. Biggest mistake I made switching from oil. You have no other option but to order from them. No other supplier. Terrible service.
4.6
Excellent
696 reviews
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Review summary
Calor Gas Ireland is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Most expensive
Most expensive, rip off company I've ever experienced
CANNOT INSTALL OWN PRODUCTS
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND NOW CANNOT GET THE INSTALLER THEY RECONMENDED TO CALL ME BACK TO INSTALL IT! WANT THE WHOLE THING REMOVED ABSOLUTE TERRIBLE .
Low confidence in service
For several years we have had deliveries at or around the 25% fill level. Despite a note on our system to notify us of a delivery with 24hr notice, we've more recently not had this notice. The driver was able to advise us as its an automatic trigger no call will be received. Roll forwards, or current gas full level was 18% on Monday, with 15l usage (yes because we were using electrical shower as we had no advice of delivery). And still no notice of delivery. Whilst 18% may seem like a reasonable amount, when you've been 'trained' to expect a delivery at 25% what has changed, and why can a delivery date not be scheduled. The office also seems to have changed as each call (there have been 3 so far), has been answered by a different person.
Company details
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Contact info
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Website
shop.calorgas.ie
All reviews
696 total • Write a review
Showing 671 - 680 of 692 reviews
BT
Excellent customer service
Excellent customer service, very satisfied with product.
Date of experience: May 21, 2020
KF
Quickest delivery ever
Quickest delivery ever! With Covid-19 deliveries are taking longer but not with Calor. I had the bbq delivered within 4 days! Amazing!!
Date of experience: May 21, 2020
MA
Brilliant service- such quick delivery…
Brilliant service- such quick delivery even in these challenging times
Date of experience: May 21, 2020
MH
Never got the delivery
Never got the delivery This is the first I have heard of it being lost. I requested the refund (which I haven’t received yet) I wasted two hours calling you twice and out on hold for an hour each time without anyone answering (so gave up each time) I’d hardly agree with the tone of your response so
Date of experience: May 21, 2020
RG
Overall good, but a heads up on assembly requirements would have made it 4 stars.
Really prompt delivery easy online shopping experience allowing an impulse buy via mobile that arrived a few days later (which is not bad given the pandemic crisis to be fair). However, product purchased was an expensive Gas BBQ that took two full evenings (about 8-10 hours) to assemble due to excessive assembly requirements and a really poor quality manual that provided no orientation instructions. So you had to guess what way the many similar parts should be orientated often resulting in disassembly and reassembly. This created a very deflating experience. At close to €700 i'd be expecting the BBQ to nearly role out of the box by itself. Probably unfair to blame the calor gas shop except to say they should warn of assembly requirements.
Date of experience: May 21, 2020
AQ
First time ordering from Calor Gas and…
First time ordering from Calor Gas and very impressed with their service and efficiency. Will be purchasing from them again.
Date of experience: May 21, 2020
CJ
Great customer service and really fast…
Great customer service and really fast delivery
Date of experience: May 21, 2020
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