Paid for a delivery 2 weeks ago
Paid for a delivery 2 weeks ago. Still no delivery. Wouldn't recommend. Biggest mistake I made switching from oil. You have no other option but to order from them. No other supplier. Terrible service.
4.6
Excellent
696 reviews
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💬Hasn't replied to negative reviews
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Review summary
Calor Gas Ireland is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Most expensive
Most expensive, rip off company I've ever experienced
CANNOT INSTALL OWN PRODUCTS
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND NOW CANNOT GET THE INSTALLER THEY RECONMENDED TO CALL ME BACK TO INSTALL IT! WANT THE WHOLE THING REMOVED ABSOLUTE TERRIBLE .
Low confidence in service
For several years we have had deliveries at or around the 25% fill level. Despite a note on our system to notify us of a delivery with 24hr notice, we've more recently not had this notice. The driver was able to advise us as its an automatic trigger no call will be received. Roll forwards, or current gas full level was 18% on Monday, with 15l usage (yes because we were using electrical shower as we had no advice of delivery). And still no notice of delivery. Whilst 18% may seem like a reasonable amount, when you've been 'trained' to expect a delivery at 25% what has changed, and why can a delivery date not be scheduled. The office also seems to have changed as each call (there have been 3 so far), has been answered by a different person.
Company details
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Contact info
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Website
shop.calorgas.ie
All reviews
696 total • Write a review
Showing 11 - 20 of 692 reviews
J(
Same complaint, no delivery.
Same complaint, they are not delivering when I request a fill up. They seem to have gone to pieces in the past year. Once you have a Calor tank, you are their prisoner as they operate a monopoly for fill-ups. Pricing also seems to be unregulated, despite their monopoly status. If you have a choice, do not choose Calor. As heat pumps are still very expensive to instal for existing houses, I'll go for oil when I have to replace the boiler... at least there are lots of suppliers who compete (a bit) on price and service.
Date of experience: February 23, 2023
W
Whytpaw
US
Excellent in-store personal service.
Very good service offered by knowledgable sales lady. was offered, and accepted, a coffee while talking about options, colours, fillings, matress type (sofabed), and various other add-ons. I had done my research before going into shop but had a few questions to clarify a few things and sales lady was helpful and professional throughout. I ordered the sofabed and it should be delivered in nine weeks which is not quick in my opinion but not within the control of the sales team. I also feel the non-negiotable €99 charge for home delivery is a bit overly steep. obviously if i collected it myself there is no charge. But for a 30 minute journey time its a lot. not sure why it cant be delivered directly to my home instead of some 'holding' storage area. but in-store service and experience was good.
Date of experience: February 12, 2023
GO
Terrible service
I am on auto fill for my LPG but I discovered that tank was nearly empty. I have emailed and have had 4 phone calls and still no gas. Got a phone call yesterday to say I would have a delivery today but no delivery and am down to 2% according to mycalorgas website. Ridiculously bad service.
Date of experience: January 19, 2023
L
Luis
US
Nightmare to place an order online
I've been trying to place an order online but they refused my credit card two times. They blame their payment processor and GDPR for not providing rejection reason. I use my credit card on daily basis and I'm 100% sure the issue is not with my bank. I think they are using this as excuse to refuse my order
Date of experience: April 20, 2022
LP
Opening an account online doesn’t seem…
Opening an account online doesn’t seem to allow a different delivery address other than the billing address. Updating one changes the other. Nowadays a simple eircode input should be sufficient.
Date of experience: June 29, 2021
KB
I had three engineers re routing my…
I had three engineers re routing my calor gas pipe line today, their names are Ash, Charlie & Paul, excellent young men and explained everything they were going to do, accomplished marvellously and when they left made sure everything was working and that I was happy. Garden put back as was as well, so except for the new parts you wouldn’t have known they were here. Very polite & excellent job done! Thank you Ash, Charlie & Paul, much appreciated!!
Date of experience: May 18, 2021
TM
When ordering on line there was (and…
When ordering on line there was (and still is) an offer they you receive a €10/£10 Calor Gas Voucher for every portable gas heater purchased. I have not received my voucher.
Date of experience: February 22, 2021
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