Review summary

Replacement Parts Shop - Anglian Home Improvements has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

good serviceeasy to order quick delivery

easy to order quick delivery

Replacement UPVC window handle

Replacement white UPVC window handle arrived quickly (and thanks to You Tube) I was able to install it in about half an hour. Very competitively priced too at < £10.

Excellent service and sending out the…

Excellent service and sending out the right parts perfect

Competitive pricing

Competitive pricing, efficient service, and careful reliable delivery by Royal Mail very prompt. Perfect

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All reviews

1,000 total • Write a review

Showing 291 - 300 of 996 reviews
2G
5 out of 5 stars

Just the item I wanted and quick…

Just the item I wanted and quick delivery.

Date of experience: February 12, 2024

JG
5 out of 5 stars

Good product delivered quickly

Good product delivered quickly. Easy to use website and quality replacement unlike cheap Chinese copies on eBay and Amazon.

Date of experience: February 9, 2024

MT
2 out of 5 stars

Ordered a part online

I ordered the part, after 1 week never received item no response to let me know where it is if being processed. It was just a window handle so I'm sure you have it in stock. Rang the telephone customer service, 40 minutes still hanging on so hanged up. Rang again asked them to call me. 2 hours later they rang back. Told me that the item hadn't been processed he would do it now. Once it was processed came next day

Date of experience: February 9, 2024

SS
5 out of 5 stars

Needed a replacement window handle

Needed a replacement window handle. Rang Anglian Windows and was told the different options and prices so I opted for the online shop, I was emailed a link for video instructions on how to fit it. Everything went smoothly and I would definitely use again if needed.

Date of experience: February 8, 2024

GT
1 out of 5 stars

Wrong key sent after waiting two weeks…

Wrong key sent after waiting two weeks for delivery.

Date of experience: February 8, 2024

M
1 out of 5 stars

Can’t even trust this company to get a window handle order right!!

Ok…ordered a chrome monkey tail handle - picture in the order confirmation kind of hinted I’d ordered the correct part, but… something different turned up. Email exchanges with Anglian with supporting picture evidence is meaningless and they’ve continued to ignore the customer saying I’ve ordered the wrong part - which I would dispute if I have an order confirmation showing the part I ordered as an image. I would AVOID this company at this moment. Customer service has been anything but… with an unfulfilled online exchange promising swift resolution and an endless exchange on email that is going nowhere. Would I trust this company with anything more complicated than a window handle? Not if they can’t even get this simple thing right.

Date of experience: February 8, 2024

MM
5 out of 5 stars

Easy online procedure

Easy online procedure. Delivered within the time scale stated.

Date of experience: February 7, 2024

NH
5 out of 5 stars

Having ordered the wrong parts and…

Having ordered the wrong parts and received them I then had to return them and order the correct ones. No problem, the correct ones were delivered (and fitted by me immediately) and the original purchase cost refunded. The only thing it cost me was the return postage for my stupidity!

Date of experience: February 7, 2024

AP
4 out of 5 stars

The handles were delivered when expected

The handles were delivered when expected

Date of experience: February 6, 2024

C
1 out of 5 stars

Wrong size door springs sent despite…

Wrong size door springs sent despite having Anglian composite door so now need to buy elsewhere

Date of experience: February 5, 2024

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