Serenity Beauty Salon Reviews

Terrible. Do NOT GO THERE. One of the hairdressers was very rude to me simply because I reminded her to perform a job on my hair. She leant over me and put her face into mine telling me how good she is and doesn't need reminding. I have never ever experienced that level of rudeness in 40 years of hair care.

Had a half leg wax and it was terrible. Still got lots of hairs left in my legs. I had 12 patches of wax left on my legs, some of wax ended up on my shorts and won’t come off. Won’t be returning.

Hi Raj, Thank you for the lovely service today! I had eyebrow threading, pedicure, manicure, and a full body massage — everything was done with so much care. My daughter was also really happy with her treatments. Every time we come, you give us the best service. We always leave feeling relaxed and well looked after. See you again soon! 😊

Had an eyebrow wax and tint today, showed the lady of what I wanted and she didn’t really pay attention, immediately started putting tint on which was my first red flag. After she finished, I said I wasn’t happy as they weren’t what I asked for, really uneven and just look awful. She then said ‘they’re supposed to be sisters not twins’ and ‘she’s wearing makeup in the photo’. The photo I showed her were my own eyebrows I’d done on myself previously so there was definitely no makeup! I have a qualification in beauty myself so I know exactly how to wax and tint eyebrows and what they SHOULD look like after treatment! First and last time I let anyone else touch my eyebrows, just wanted to be pampered for a change rather than doing it myself :(

My wife got the eyebrows done today and it was ruined very badly to top it up the beautician VIPRAL was very rude to her not recommended my wife's put a revire and it was deleted by the salon very unprofessional not recommended

I have had one treatment and just started a second course or another. I couldn’t be happier. I’m always greeted with a smile and Skye explains what she’s doing at every stage of the treatment. She is very passionate about her profession and excited to share all she has learned.

I asked for infill lash extensions and the manager said £45 or £85 for a new set. I asked for infills and the lash technician confirmed they could do it. The procedure took around 2 hours. After the procedure, I asked the lash technician how much it would be. She again told me she'd charge me £45. When I came to pay, the manager asked her to charge me £85. I asked why? She said it was because of how long it had taken. Not once was I informed that the price would be higher if the procedure took longer.. I had no choice but to pay £85 for infills not a full set. For that amount of money I would expect a full set of lashes that will last me longer.

if i could i would give no stars i would.. i went away crying, i went in with my daughter and myself to get our eyebrows done. i sat in the chair and before the lady started i told her about my tattoo on my eyebrows and asked her not to take away any hair from the top too near the tattoo. she said yes not to worry, she proceeded to then take away far to much hair leaving a visible gap between my eyebrow and tattoo. she also had done my daughters eyebrows too straight and took away her arch . i now have to pencil in the gap until it grows back i have a wedding to go to tomorrow as well . she then proceeded to charge full price for ruining my brow. i have never been so angry and upset i do not recommend at all…

There are simply not enough stars to rate Serenity! They have been "fixing" my Covid hair for almost a year now and last night finally all the frizz & the 50 shades of blonde where cut away Kudos to Venessa who is so honest and amazing My nails are always perfect to within an inch of their life thanks to what I believe to be the best nail tech on the planet Amy! Caroline they are a credit to you xx

Staff member was rude and argumentative. Eyebrows were not very good and they moved me to allow another customer to sit down in the treatment chair to get her eyebrows done whilst my treatment was underway. Will not be revisiting.

Kerry did a fantastic job of my nails today. I had passion red it looks awesome 🤩 would definitely recommend. Thankyou xxx

I rarely leave negative reviews, but this company is a complete and utter shambles, and I hope that this prevents anyone from having the same experience I did. I wanted some gel extensions and their website was super easy to book through. So I booked in and turned up to find that their building was in fact closed. I thought I must be in the wrong place or had got the wrong date, so called up & was told that not only do they only take bookings over the phone, but that they don’t even offer gel extensions - yet the website I booked through IS their website. Nowhere on their website is it displayed that you can only book via phone, gel extensions are listed in their services, and the fact that you can actually book an appointment in via the website is so misconstruing and such a waste of time. I received no apology on the phone, and just kept getting told that they don't open on Mondays (which was nothing to-do with the problem!) Such a shame :(

Beena is an incredible beauty therapist, she did my waxing today and she’s amazing. Glad the other lady wasn’t there who is always rude and hostile! Thank you Beena, for your patience and excellent customer service.

I went into this place and I asked for a full set of shellac nails. I was not advised they did not do any extensions at any point. My cuticles were pushed back so hard they bled when I left the shop. I was told half way through my treatment that they do not do extensions. I was then met with such hostility and was told I had to pay anyway so I left with unfinished nails. I was excused of being a liar. The manager that did my nails was rough, rude and hostile and I left so upset. I got the impression that the business is just a money making place with no customer service whatsoever. Very disappointed.

I’ve been coming to serenity on more then few occasions now, this particular time I got my nails and toes done. Happy with it all however from what I think the manager of the branch is a problem for the salons customers and the lovely ladies that work there! She is using her fellow colleagues like bees working non stop, back and forth, clearly taken on too much and running around like headless chickens. As customers we can hear it all around us and sadly it doesn’t feel like a relaxing/pampering environment!

DO NOT GET EYELASH EXTENTIONS DONE HERE! Lasted me around 48 hours. The lashes were applied way above my lash line. Application was lousy and had my eyes open in the process. It is stated no refunds so don’t risk loosing your money over these savers lashes they apply to not even ur lash line but way far above, it was hard to raise my eyebrows without them ripping at my eyelid as they were not applied correctly. Denied a refund eventhough it was there own fault this had happened, if it was my fault I would have never requested a refund but it was clearly this uneducated in certain treatments salon. They charged £37 for these I am angry and upset by how much money I have wasted and for the money they are charging for this £hit service. I went in and spoke to the girl who done this and she nervously laughed at me and had no common knowledge and told me to email the “owner” who replied to me in 3 minutes stating they watched the 35 minute cctv footage. This “salon” has a disgusting Attitude towards customers and the lady who done my eyelashes/eyebrows said they had to do them quick as they had another appointment. Please please avoid eyelash extentions or anything to do with eyelashes at this salon- only good for eyebrows when they can be bothered

Hi Serena, I hope you had a lovely holiday. I came in on Sunday 19th feb and had the best ever facial , honestly it was amazing, your lady (blue finger polish) was fantastic, she knows what shes doing, so thank you as always for a lovely service, shall I post on FB? Xx

Have never used this place due to a friend’s nails being butchered having her shellacs removed and now have seen the terrible eyebrow tint done on another person. The lady doing it must seriously need glasses as the result is dreadful. Won’t go anywhere near this place as staff obviously have no training whatsoever.

Terrible service. Had a shellac treatment that lasted three days. When I reported my experience in store I was pushed from pillar to post with who to complain to and never given a direct contact name. The correspondence I eventually received was rude, disrespectful and threatening. I took to the internet to in desperation to document my experience and was told that since I had done this I would not receive any refund. After repeated emails requesting a refund I was grudgingly offered 25% off my next treatment. Appalling, non-existent customer service. Would never recommend this place to anyone and would never go back myself. Avoid.