Zora

Jul 14, 2019

Shellac treatment lasted 3 days refused refund

Terrible service. Had a shellac treatment that lasted three days. When I reported my experience in store I was pushed from pillar to post with who to complain to and never given a direct contact name. The correspondence I eventually received was rude, disrespectful and threatening. I took to the internet to in desperation to document my experience and was told that since I had done this I would not receive any refund. After repeated emails requesting a refund I was grudgingly offered 25% off my next treatment. Appalling, non-existent customer service. Would never recommend this place to anyone and would never go back myself. Avoid.