Review summary

Seneca Learning receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

C
Constantly logs me out and loses my progress

When it works, it's pretty decent, even the free version. The problem is that it doesn't ! It constantly logs me out, regardless of which browser I'm using (cache cleared, etc). I can be typing on the last question of a section and it pops up with the "You haven't logged in for a while." Sometimes barely an hour has passed! It doesn't save your progress, either, so clicking 'log in' will lose everything you've done up until then in that section - notes, working, thinking, answers, etc. It's incredibly frustrating and I've reported it a few times via the "Does this keep happening?" button, but I haven't heard anything back. I'm sorry, but it should save a state with your progress at the very least, so that when you log in again, you can carry on from the question you were on. For it not to do that is just poor programming / software design.

MS
My son benefited hugely from it

My son benefited hugely from it, he said it really helped. The team , especially Olivia, were knowledgable, polite, friendly and very helpful. Can’t recommend them enough, thank you!

c
Good variety of resources

My son used Seneca Learning for GCSE revision and found it to be really useful. We upgraded to premium after he had used the basic package in school. He liked using the mini mocks and the fact there was a variety of options for revision resources. The customer service was also really good.

A
Easy to use

Easy to use, large selection of courses and very useful when the school uses it too!

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

444 total • Write a review

Showing 401 - 410 of 440 reviews
ss
2 out of 5 stars

Not very good experience

Not very good experience. Use too many irrelevant pictures. Go for some other service

Date of experience: November 5, 2020

JL
1 out of 5 stars

Beware the Renewal!

Beware! They take subscription costs out of your account WITHOUT issuing a renewal notice beforehand. So, if like me, you purchased an annual access it is not made clear that they will take that as a continuous payment every year. You just discover it gone and get an email receipt after the event. What you have to do is purchase access then go into your settings and cancel the subscription straight away. The you get access for the full period purchased unless you haven't used it and its within 14 days. Then it takes 1-2 weeks to get your money back. Which could have all been avoided if a renewal notice was issued BEFOREHAND and it was made clear AT THE TIME OF Purchase that it would renew without telling you! Update 05/11 - in response to your reply below. How many times does a negative review about renewals have to be posted before you consider changing your practices? I can see as far back in June that you are supposed to be working hard to improve this. It isnt clear at the time of purchase or else I would have ensured that it didn't automatically renew. Also, why don't you send out 'due to renew' notices before this happens? I am sure this is a legal requirement of subscriptions to allow the consumer the right to cancel BEFORE taking their money. At a time of a global pandemic, furloughs, job loses and financial crisis you cannot think it is acceptable to take money and make your consumers wait 1-2 weeks for the funds to be replaced when you can simply listen to those that have complained and improve, or indeed implement, a renewal notification process. By all means feel free to screen shot where in the purchase journey you clearly state 1) it will auto renew and 2) what the consumer has to do at that very moment to stop that. I would be interested in seeing this!

Date of experience: November 5, 2020

c
5 out of 5 stars

Seneca keeps me consistent and well with my subjects.

Seneca keeps me consistent and well with school and the subjects I take. Without Seneca I don’t know how well I would be doing as of this moment. It’s especially helped me with the fact that we have been off school for 6 months, and because of Seneca I don’t feel that I have much to catch up with.

Date of experience: October 26, 2020

JH
4 out of 5 stars

Good fast paced course structure made…

Good fast paced course structure made learning great and not too tiring!

Date of experience: October 26, 2020

D
5 out of 5 stars

Great resource

Been using Seneca for a while and it's great for learning and helping to prep for tests. Has a wide range of subjects and the content is really engaging

Date of experience: October 23, 2020

PH
4 out of 5 stars

Seneca have an automatic subscription…

Seneca have an automatic subscription renewal policy: they consider this to be preferred by clients to ensure continuous access for learning. However, they do not send out pending payment warning notifications. This is annoying if you no longer require to use the service and have forgotten that it auto renews. That being said, if you contact them explaining the situation they respond appropriately. This however should not deter parents from using Seneca, as it is VERY good and is beneficial for pupils. If payment notice notification was provided, then I would give them 5 stars.

Date of experience: October 22, 2020

im
1 out of 5 stars

disappointed

hi seneca has taken 159.96 pounds from my account with out my permission. i am not sure what i am payinh this for. its bit scary how they take the money with out our permission...really scary. be care ful with enquiries as they take that as permission for subscribing and take money from yout account. 159.96....no idea what i am paying for very disappointed

Date of experience: October 19, 2020

M'
5 out of 5 stars

Excellent revision website

Excellent revision website

Date of experience: October 2, 2020

A
5 out of 5 stars

A great set of free courses

A great set of free courses. Purchasing the premium package & real-time unlimited tutoring service was very easy.

Date of experience: October 1, 2020

to
5 out of 5 stars

Brilliant learning tool it raised my…

Brilliant learning tool it raised my daughter from a 2 to a 7 in six months. I would recommend to anyone

Date of experience: September 29, 2020

Previous1•••404142•••44Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.