Secure Trust Bank PLC

Easy to open account just an easy experience.

Invested several times with bank. Good interest rates, website easy to use and instil complete confidence.

Great App and good communication from this bank

A very easy to use app. My account was credited very quickly.

The staff were always very helpful when I need help

Very strong security

Can get on line easily and can always speak to someone on the phone

Straight forward & simple operation of the account All instructions acted upon promptly

Good interest rates and good on line banking

They wrote to me with a pure HTML e-mail, and then wonder, like most banks, why there are so many phishing e-mails around. If they stuck to plain text the scammers could not hide fake links and copy bank logos etc.

Great banking organization ,good accounts and easy to operate.

Easy site to use; transfer, withdrawal and new account opening done promptly and easily. Good interest rates too.

Really easy website to use, and the app is great too. Opened a new Secure trust account with a better interest rate, and was able to transfer money from another secure trust account with ease. Brilliant

Easy to use access to data and income to enter. However on occasions can not get entrance to cells to be updated, so have to re-enter several times to achieve what’s wanted.

A trustworthy organisation. Easy to access online. A real UK based human being to talk to if you need clarity or advice. Good interest rates & a wide range of products

Secure Trust has worked well for us. Helpful Staff & up to date products with reasonable interest rates.

Great at taking your money, terrible at giving it back! My mother recently passed away and in managing her estate we unfortunately had to contact Secure Trust to recover her savings. We have found them insensitive, unhelpful and incompetent. To close my mothers accounts we naturally had to pass security so provided proof of probate and proof of our identity but that wasn't enough. We then had to get confirmation of our identity signed off by someone in a professional role (like applying for a passport) or pay £50 for Joe Bloggs at the Post Office who's never met us before to sign it off (that makes complete sense, not!). Naturally we chose the former option and got it signed off by people we know in professional occupations and yet they STILL refused to pay out the funds because... wait for it.... because they couldn't verify the identity of the signatories on Google or Linkedin! What the actual heck?!?!?!? Like thats a legitimate way to verify the identity of someone! We're now in the process of raising a complaint with the Financial Ombudsman and would strongly recommend that people avoid this "bank" at all costs!

Good rate. Easy to set up. App seems decent. Issue is the time it takes for a transfer to/from the account. At least hours if not longer which makes it unworkable for a spend/save type account.

Transfer of cash ISA was straightforward.

I have had trouble free service and good communication for several years now with Secure Trust Bank PLC