Sandersons UK Estate Agents Reviews

Sanderson’s Canterbury ….. never ever use them . They just want to keep dropping the price to get a quick sale . They were absolutely awful and in the end we ran a couple of mystery calls only to be left flabbergasted at their derogatory negative manor to our mystery caller. Please think. Carefully before using them .

First property I rented was through this agent. They used an online form to report issues and responded quickly. Unfortunately I had to leave that property but wish I could have taken this agent with me to the next one. So miserable with current agent and truly appreciate the professionalism and quality service I had before, now that I see how bad it can be with other so called market leaders. Ah well. If I move again, hopefully it will be to my own property, or I will be back with Sandersons.

It was a long arduous sale, two buyers pulled out and the third time we had a ‘I want 3% off’ just before exchange. That said Charlotte in the progressions team kept me Informed at every turn offering sound advice and kept pushing the buyer and both sets of solicitors until completion. I have used Sandersons before and I will use them again, my experience of the Canterbury office from marketing to sale has been positive all the way.

Specifically aimed at the Ashford branch only. Given your ethos of professionalism and customer service you have totally failed. This company are disingenuous and hide behind emails rather than have a straightforward and honest discussion on telephone. In all my life dealing with buying and selling properties I’ve not come across a worse company to deal with hence taking the time to post a review.

Our 6 year old small Yorkshire Terrier, Rosa, had surgery 9 weeks ago for luxating patellas in both legs. The skill of the orthopedic surgeon and the after care has been second to none. She had her final x-ray last week and the results were excellent. She is now out of cage rest and is very happy, bouncy and ready to get on with life. We are extremely grateful to the surgeon, Stuart, to Richard and to all the nurses and vets who have taken the very best care of Rosa and us!! Thank you all from the bottom of our hearts

Sales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid. Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited far too long for information, feedback, phone calls. I did ask for the property to be re-marketed when I smelt a fish a month ago but nobody helped me out. For £5000 I would drive from Southampton to Glasgow in a day and sleep in my car if I had to. Sadly, Sandersons Progression Team do not have the same work ethic. Get rid of everyone in the renamed Regression Team, there is NO point in having them. As much use as a Chocolate Fireman.

Although there were minor delays in fully completing the fitting of blinds in the extension, Craig Knowles kept us well informed which mitigated the waiting time. He completed the job professionally and took time to demonstrate and explain the correct operation of the controls. We were very pleased with his excellent work and friendly yet professional manner. The duet blinds have proved their excellent thermal capacity in this very cold weather.

Had a problem with the pebble for the blind in my study. James came when he said he would and sorted it out very quickly. An asset to the Company and its customers.

Yet again it shows how different this Management company is to our last. Michelle Matthews great as allways, emailed her about a missing payment on my account and with an hour she had found it, put it on my account and emailed me to confirm. Thanks for your quick, efficient and polite response.

Although I have had several problems with the blinds I purchases from Sandersons they have finally resolved all of them when Alan Robinson arrived with the replacement blinds for my bathrooms yesterday. Alan has been consistently on to the case helping to resolve them and at all times has been efficient, polite and helpful.

The service from Head Office is disappointing recently but Neil Pennell restores my faith in the company. He is reliable, does what he says he will [unlike Head Office customer service] and gives an excellent service in a friendly and very professional manner. Sandersons should hold on to this chap as he is a great ambassador for your firm which does supply wonderful blinds but has a useless Customer service team in Head Office.

Ben Lumley is extremely professional, his standard of work is excellent. He has excellent customer care skills - thank you Ben

Richard...A fitter for Sandersons....carried out his work in a calm and tidy manner ,a very personable chap and a credit to a top company

Beautiful product and efficiently installed by Dave

Second time we’ve used Thomas Sanderson, were disappointed this time by the lack of communication and delay in production. However this more than made up for by the expert service and installation of Ben Lumley who does a perfect job and made up for this. It is down to Ben that we would use again if required.

Very professional outfit. Installation of kitchen blinds scheduled two months in advance and Glen arrived six minutes early on the appointed day. He got down to work and the job was done in 45 minutes - no fuss, no mess, no bother. What a pro! The blinds work perfectly and look great. Thanks, Glen.

Very professional service from Lee Steele at sandersons.We are thrilled with the shutters

Excellent service from Glen Ford who fitted our shutters,he was friendly professional and did an amazing fit! Thanks Glen,you did an amazing job and so tidy....love our shutters thanks to your fitting.

This is the 2nd time I have rented with them, I thought maybe the 1st time around we were just unlucky...but no. Customer service is awful! Do not expect a response to emails the first time, you have to send at least 2 to get an answer within 2 weeks! The staff are so grumpy and rude. The maintenance reporting system is awful, it asks you to call to report and then you're told you've done the wrong thing. They are all serving to the landlords, not to service the tenant at all. If you think you will get your deposit back...think again. I have rented with 6 different agencies and always got my full deposit back, apart from Sandersons even after leaving the property in an even better condition than received.I am yet to find out what will happen with my current deposit. Many other problems throughout the past year that I have never experienced with any other agent. DO NOT RENT WITH THEM!

I have just had my conservatory cleaned inside and out. The result is beyond brilliant. It could be brand new. Elsue