Rubbish communication & customer…
Rubbish communication & customer service. Will never buy from them again or recommend them to anyone
7 months ago
I was given a gift along with a gift receipt. The gift was lovely but not for me unfortunately, it was some UGG boots. I don’t wear jeans so thought I would return the gift and change it for somethin... See more
9 months ago
Trying to get a refund from them and return some boots, have ignored 2 emails from me. Can’t get hold of them at all. Going to have to raise claim back with my credit card company.
10 months ago
I have been chasing a refund for an out of stock item for over 3 weeks , originally said refund had been processed ( which it hadn’t ) and now just ignoring emails/Facebook messages/ instagram message... See more
Rubbish communication & customer service. Will never buy from them again or recommend them to anyone
I had a positive experience shopping online, a good choice of perfume and a quick delivery. Thank you.
Great communication
Great communication of delivery and items quickly dispatched.
Good products and excellent service
I have already emailed customer service regarding an item that did not arrive, as well as a defective item that was dirty. Although I can wash the defective item, it is too big for me, and I cannot use it, so I would prefer to return it. Customer service requested pictures of the defective item but decided to send one of the items they claimed was out of stock instead of the missing item, neglecting my other concerns.
Easy to order on their site and received in good time. Much appreciated x
Accepted my order on website,paid for item and postage,week later still no sign,chased it to be told item out of stock,then had to chase refund no apology will not use or recommend this company,first time I’ve ever left a negative review.
I already had the beret in black and loved it, and just as pleased with my new purchase. It arrived promptly and was nicely packaged.
I STILL DON'T HAVE MY GOODS - AND YOU HAVE MY MONEY
⭐️⭐️⭐️⭐️⭐️company.great quality and price,superfast delivery.arrived well packaged and beautifully wrapped.
Ordered online, order cancelled and refunded with no explanation.
Great Derek Rose cashmere joggers at a great price. Delivery was super quick.
Very good service, lovely products and straight forward returns and refunds.
Despite the missing item apparently being available on the website - and having paid for it - I received one item (a small jar of skin cream) rattling around in a huge box. I also received a very unclear email and calls to Sandersons and also an emailed query were both ignored. The only way that I discovered the item was out of stock was by checking my own bank account to see that I had been credited. Very poor and unclear communication and I wouldn't use or recommend Sandersons on this basis.
Quick service and great products
Happy to be able to purchase this perfume from you at a good price. Delivered promptly in lovely packaging
Great shop with a good range of brands. Postage is quick and website easy to use.
Failed to deliver goods. Unhelpful in retrieving them. Now gone to dispute with credit card company.
Ordered midday, paid £8 for next day delivery, received 48 hours later. Item arrived with rips in packaging. Very poor for an expensive item.
Based on analysis of 21 reviews rated 1-2 stars for Sandersons Department Store
“I was given a gift along with a gift receipt”
“I’m really frustrated now with the awful customer service and I’d like either my product or my money back”
“Sandersons do not pay their suppliers”
“I was given a gift along with a gift receipt”
“99 next day delivery so it would come in time… my order was still processing 2 days later so I emailed and was assure...”
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Sandersons Department Store is a prominent retail establishment located in the UK, offering a diverse range of products across various categories. The company specializes in providing customers with quality items including clothing, home goods, and gifts. With a focus on customer satisfaction, Sandersons aims to create a pleasant shopping experience, both in-store and online through their website, sandersonsdeptstore.co.uk. Targeting a broad audience, Sandersons attracts shoppers of all ages who are seeking reliable products at competitive prices. The store prides itself on its extensive selection, catering to the needs of families and individuals alike. By combining a traditional department store experience with modern retail practices, Sandersons Department Store continues to be a go-to destination for consumers looking for value and variety in their shopping endeavors.
Sandersons Department Store receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the store for its great service, prompt delivery, and good quality products, often noting that items arrive well-packaged and on time. Positive experiences include customers finding competitive prices and efficient resolution of issues with orders. However, a substantial number of complaints focus on the difficulties surrounding refunds and stock availability. Customers express frustration over unresponsive customer service, particularly when trying to return items or obtain refunds for out-of-stock products. Additionally, some report receiving inferior quality items at high prices.
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