Sandersons Department Store Reviews

Rubbish communication & customer service. Will never buy from them again or recommend them to anyone

I had a positive experience shopping online, a good choice of perfume and a quick delivery. Thank you.

Great communication

Great communication of delivery and items quickly dispatched.

Good products and excellent service

I have already emailed customer service regarding an item that did not arrive, as well as a defective item that was dirty. Although I can wash the defective item, it is too big for me, and I cannot use it, so I would prefer to return it. Customer service requested pictures of the defective item but decided to send one of the items they claimed was out of stock instead of the missing item, neglecting my other concerns.

Easy to order on their site and received in good time. Much appreciated x

Accepted my order on website,paid for item and postage,week later still no sign,chased it to be told item out of stock,then had to chase refund no apology will not use or recommend this company,first time I’ve ever left a negative review.

I already had the beret in black and loved it, and just as pleased with my new purchase. It arrived promptly and was nicely packaged.

I STILL DON'T HAVE MY GOODS - AND YOU HAVE MY MONEY

⭐️⭐️⭐️⭐️⭐️company.great quality and price,superfast delivery.arrived well packaged and beautifully wrapped.

Ordered online, order cancelled and refunded with no explanation.

Great Derek Rose cashmere joggers at a great price. Delivery was super quick.

Very good service, lovely products and straight forward returns and refunds.

Despite the missing item apparently being available on the website - and having paid for it - I received one item (a small jar of skin cream) rattling around in a huge box. I also received a very unclear email and calls to Sandersons and also an emailed query were both ignored. The only way that I discovered the item was out of stock was by checking my own bank account to see that I had been credited. Very poor and unclear communication and I wouldn't use or recommend Sandersons on this basis.

Quick service and great products

Happy to be able to purchase this perfume from you at a good price. Delivered promptly in lovely packaging

Great shop with a good range of brands. Postage is quick and website easy to use.

Failed to deliver goods. Unhelpful in retrieving them. Now gone to dispute with credit card company.

Ordered midday, paid £8 for next day delivery, received 48 hours later. Item arrived with rips in packaging. Very poor for an expensive item.