Sakura Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Sakura Mobile is very easy to set up via eSIM which is what I went for. We travelled a fair amount in Japan and I had good coverage everywhere we went. The price was fair (equivalent to about £25 per week for unlimited use). I wasn’t sure how to set up the eSIM at first so I emailed Sakura Mobile help center. They replied within an hour and walked me through the IOS recommended settings. 10/10. Will use again and would highly recommend.
Purchase and Installation, as well as usage in Japan went without problems.
All the processes was easy eve that i had an issue with the data not working because I did something wrong in the process, i contacted them through email and they were super fast and helpful and helped me to fix the issue, thanks for the amazing team and i highly recommend it
Great, quick and very kind support, like the overall service. Sakura Mobile has been a great companion of our journey in Japan. Strongly recommend to anyone.
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US
I have rented a pocket wifi from Sakura Mobile many times. Their pocket wifi are always reliable and provide excellent service. I once rented a pocket wifi from a competitor, but returned their defective wifi to them within a week or two, and returned to Sakura Mobile.
Date of experience: July 17, 2025
US
This is an absolutely astounding company! I have never experienced such high-quality customer service before. They have been incredibly helpful and understanding of my situation and have been with me through every step. I will be sticking with this company for a long time
Date of experience: July 17, 2025
Recogí el router en el aeropuerto y me funcionó perfectamente durante todo el viaje, es una solución genial pues éramos 4 personas y por el mismo precio estuvimos los 4 conectados todo el tiempo, el router dura entre 8 o 10 horas y se recarga muy rápido. Sin duda volveré a usarlo cuando regrese a Japón.
Date of experience: July 16, 2025
The experience was great. Although I had a lot of trouble setting up the sim card, they were very patient with my many questions throughout the day. They were able to solve the issue promptly without any problems. It was very clear instructions.
Date of experience: July 16, 2025
The customer support is very accommodating. When I had problems with setting it up, I emailed immediately and the support responded promptly. Also, there are no problems encountered so far using the SIM!
Date of experience: July 16, 2025
I like the fast response to client questions, the easy to understand payment and how the connectivity works. As a foreigner, it is good to be easy to install and to get the information needed in a clearly way.
Date of experience: July 16, 2025
The customer service is great, especially compared with what I'm used to in the US. Very responsive and understanding. English language is not an issue.
Date of experience: July 16, 2025
Customer service is great! They want you to leave satisfied with your purchase and be a long time customer.
Date of experience: July 16, 2025
I like the responsiveness of the English support from Sakura Mobile, they answer in a timely manner. I sent an email to their customer support and got a thorough reply in less than two hours which is pretty fast compared to other services.
Date of experience: July 16, 2025
