Best customer service in the UK
Best customer service in the UK, really nice people who know what they are doing. Recommend.

Over a year ago
Used Matt at run and ride this morning for a bike fit and can’t thank him enough, so helpful and so much knowledge to offer! Really made it an enjoyable experience couldn’t recommend enough!
Over a year ago
Myself and my grandson had a fantastic run. Well organised and a great atmosphere. Thankyou
Best customer service in the UK, really nice people who know what they are doing. Recommend.
Excellent, reasonable product price, responsive customer service, quick delivery. recommend their service.
AMAZING online service from start to finish. Came across them when another biking store let us down with an order that took months. This order came super quick within days with great access to tracking and updates. We will be using you guys in the future now! Thank you so much!
I’ve used the shop a few times over the years and more recently bought a new bike from them. First class, honest service end to end and have since been back for some upgrades to the bike. The guys are always a pleasure to deal with and I wouldn’t use anywhere else.
Great event, organisation first class. Route very up and down, would be much tougher if conditions were wet. Great fun and a good challenge.
First ever Half Marathon distance.... Absolutely brutal but so glad I did it. Proud to wear my finishers hoodie. Thanks to all the marshals, organisers, and the fellow runners who gave me advice and encouragement before, during and after the run. Will defo return!
Loved it!, lots of technical single track fun, with a few little hills thrown in, well organised and well marshalled , see you at the 2023 event
Really hot + really tough = REALLY rewarding!!! Never been so pleased to see the finishing line but was super pleased with myself for finishing!!! Beautiful scenery and great atmosphere!
Great course, brilliant setup and marshalls. Would highly recommend, and if you aren't sure, just look at my pic on next year's entry form, that's me doing the jumping lol....it was warm, tough but loved every minute
Well organised race, interesting route, but much tougher than I'd expected
I had covid and wasn’t allowed to transfer my subscription to another race so won’t be booking anything with them again
Absolutely outstanding, cannot recommend this event enough. 2nd year I participated & will be back again in 2023, thank you 'run & ride'
Another excellent, well managed event.
Today I broke down with mid ride in the middle of Cannock Chase. My saddle came off the rail, unbelievable Iknow. I called in for some help and Dan bent over backwards to get me mobile again. He did so and never asked for a penny. I offered but he refused. We then had a detailed discussion about e-bike computer upgrades and I learnt so much. So here goes I’ve been mtb-ing for 35years in the area and know all of the local shops and they are nothing compared to run and ride. For fantastic service I’m sure you won’t be disappointed. Thankyou so much.
Thoroughly enjoyed the Dirty dozen, very well organized event, fantastic location and a challenging well marked course, even the weather was kind. Thanks to all those involved , will be back next year for sure !
Quick delivery and excellent service. Very happy with the Hope Tech 3 Shimano i Spec EV Shifter Mount. Allowed the Hope Tech 3 brake lever to be combined with the Shimano XT shifter to keep everything neat on the bars.
Really enjoyed the Dirty Dozen trail run - well organised event, good atmosphere and great trails. Looking forward to coming back next year.
Excellent event very Challenging course and the pit of doom is a bit of a laugh enjoyed the whole event
Fantastic event, very well organised with a great atmosphere. I will definitely take part again!
MTB race. Well organised and well signed course. Course itself was good however could have been better. Only gripe was that the lazy ebikers should have raced on their own as they caused issues for normal mountain bikers.
Based on analysis of 13 reviews rated 1-2 stars for Run & Ride
“Don’t buy a bike from here”
“Dishonest - Ordered and paid for a new mountian bike”
“I pointed out that I had tried to do this earlier and I have had no response”
“I ordered an item and without any explanation my order was cancelled and refunded despite the item still showing as a...”
“Dishonest - Ordered and paid for a new mountian bike”
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Run & Ride is a UK-based company that operates an online platform dedicated to providing honest and transparent reviews for a variety of products and services related to outdoor activities, particularly running and cycling. The platform allows consumers to share their experiences, helping others make informed decisions based on real user feedback. By fostering a community centered around trust and reliability, Run & Ride aims to enhance the purchasing experience for outdoor enthusiasts. The primary customers of Run & Ride include avid runners, cyclists, and outdoor sports enthusiasts seeking reliable information about gear, apparel, and accessories. The platform serves as a valuable resource for consumers looking to evaluate products before making a purchase, ultimately contributing to a more informed and satisfied customer base. Through its user-generated reviews, Run & Ride promotes transparency in the outdoor retail market, ensuring that individuals can find the best products suited to their active lifestyles.
Run & Ride enjoys a strong reputation among customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently praise the excellent service and well-organized events, highlighting the knowledgeable staff and enjoyable experiences at races like the Dirty Dozen and Cannock Chase Summer Classic. Many participants appreciate the friendly atmosphere and the quality of the events, often noting the great food options and helpful marshals. However, there are some critical concerns, particularly regarding inventory issues; one customer reported being offered a more expensive bike after ordering a different model that was out of stock. Despite this, the overwhelming sentiment remains positive, with most consumers eager to recommend Run & Ride for both their events and products.
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