Riviera Travel Reviews

Great information given

Easy process. Phone answered without delay. Agent helpful in processing our request.

Very pleasant lady on the phone very helpful and obviously well up to the job went through various options and completed my booking was well aware of my previous booking which helped with various details

Made an enquiry on line and received a call within a couple hours. Melanie had costs ready for me and details we needed so booked. Very easy and helpful experience

Nick was very helpful

Laurie was very helpful in arranging a booking for me and my friend. I recommend their solo voyages

Booked a holiday to grand tour South Africa this morning. Laurie was very knowledgable about the tour and helped immediately answer our questions. It was great to be able to speak to someone direct. We are not going until September 2026 so will let you know how the holiday it went

The tour representative (Sharon) went out of her way to ensure that booking my cruise today was an easy, informed experience. She was extremely helpful and knowledgeable and what she didn’t know she found out for me.

Have travelled with Riviera on 3 occasions always been very pleased with all the holidays. Have just booked another holiday,excellent customer service as always, easy to book, Daniel made the whole experience simple. Daniel was knowledgeable, helpful and so polite. Thank you.

It was excellent, our Guide was exceptional as were the local ones who took us around the various places of interest, they added personal knowledge as well as what was in the guide books. We had one day free & we used the local buses to visit a site that wasn’t on the agenda & this worked well. The hotel & staff were helpful & pleasant.

It was a pleasure to be assisted by someone who spoke good clear English and who obviously knew what he was doing. We had been struggling to book online and found the booking by phone very helpful and quick.

Another seamless efficient booking experience.

Our cruise was on the newly built Riviera Rose. Our room was on the 2nd level towards the rear. The bathroom and shower in particular were good but the room was small compared to other rooms as we had no room for a chair near the window. The ship was moored at Porto with a very steep gangplank making it difficult for the less able to board the ship. Breakfast was a bit of a bun fight with a very small buffet area which got crowded with people trying to find what they wanted. The food on board was average with the fish meals in particular being poor and served the sloppiest piece of halibut ever seen. There is a lot of bus travel to see the included sights with the longest being to Salamanca a 2 hour journey each way. The bus did have a toilet on board but was out of use and we had to stop at a roadside garage for someone to use the toilet. On arrival at Salamanca around 100 of us were then led 500 meters to a hotel public area to use the bathrooms. There was one door that led to 2 bathrooms, chaos. Salamanca is a beautiful city but the main sights are reached by steps, steep inclines and cobblestone paths. Fortunately no problem for me but many people struggled. For lunch we had to go back down the hill to the original hotel where in a modern conference room with no ambiance there was a very poor quality buffet "Tapas" and a flamenco show. While moored at Pinhao we enjoyed our own walk around the village but for lunch we were driven over an hour to a "beautiful" Quinta for lunch. On arrival it was difficult to park as there were already busses there from other tour companies. We were led into a conference type room where we were greeted by a guy on the accordion and then served a very average lunch of fatty pork and stringy beef. We were given advice on how much we should tip during the cruise and given envelopes to put the tips in. If we had followed the "advice" we would have given £200 in tips yet on the cabin TV information page it stated that your holiday cost included all tips. All in all this was an arduous trip with too much bus travel and little end product and travellers should have been pre warned of the need to be physically fit. If this had been our first river cruise it would have been our last.

Michelle was very helpful and told us about transport options we weren’t aware of

The Classical Spain is an amazing tour abd we gad both an excellent tour manager in Angela and a really excellent driver in Raoul. The group we were part of were all lovely too.

It was a difficult experiences because I was calling from the US. Sharon Inge was our agent and she did a wonderful job making sure we were on the same boat as our friends and getting us a room near them We very much appreciated Sharon's efforts. She was very responsive to our requests and emails She was also very patient with us

Fantastic range of destinations, easy to book and kept fully informed every step of the way. The customer service is excellent. Have booked many times and wouldn't book with anyone else!

I found what I wanted ok but the initial selection criteria on the website doesn't really work I selected river cruises in France but was still offered a very long list of cruises in Europe and Egypt etc making trawling the list to find the actual French ones frustrating. Selecting a departure location and dates to see what accommodation was available worked well but trying to go back to that listing to try another departure date took me back to selecting dates which was also frustrating and finally paying the deposit online didn't work so I had to call which worked well but should have been unnecessary.

When making my booking I spoke to a lovely lady called Amanda. She spoke clearly, was very helpful and rang back as promised. It is a positive start to what will hopefully be a great holiday.

Very professional call takers. Helped me to book my holiday with enthusiasm