Riverbend Consulting

My case with Riverbend Consulting was related to a Section 3 Amazon account issue. In March 2025, I paid $2,000 USD for their assistance. No appeals were ever filed, and my account is still blocked. The first agent assigned to me was Roger, but later I was informed that he no longer worked there. Three months later, in June 2025, I was assigned to Sandreu, and in my opinion she did not seem to have the necessary experience for such a complex case. At that point, I asked them to stop and requested a refund. Over the following months, I communicated with several staff members (Joe, Tara, Jack, and others). I was promised a refund multiple times, and even told that a transfer had already been made, but the money never arrived. After I posted reviews on different platforms, the company finally contacted me. On September 3, 2025, after six months of waiting, I received a partial refund of $1,000 USD. In my Section 3 case, no concrete work was ever performed and, based on my experience, Riverbend did not appear prepared to handle this type of situation. I believe that a full refund is the fair outcome, along with compensation for the time lost.

5 star service. Worked with us until we came to a full resolution on our amazon infringement. Would definitely recommend.

Riverbend was incredibly persistent in the face of continual rejections during our tough appeal. They continued to write firm appeal letters with documented reasons why our products should be reinstated, and finally, they were. I highly recommend you choose Riverbend to fight for you. Their deep Amazon experience is invaluable.

Riverbend is top notch

Riverbend quickly grasped the scope and urgency of my issue. They guided me through the steps of appealing the issue with detailed content and instructions. They understood the process of escalation as it took several levels of appeal to reach the reimbursement I was seeking. The entire process took about 5 weeks. I was very pleased with the timely response to questions and to the process as a whole. This was my second use of Riverbend's services for major Amazon issues. I've been very pleased in both cases.

I engaged Riverbend for help with a pending account deactivation from Amazon and just before they were able to begin work, Amazon miraculously accepted my appeal. Riverbend was upstanding enough to refund the full fee that I paid without question or push back. This company has true integrity.

Great Service Helped us with an ASIN Removal

I felt like I did everything I could to fix my account issues I was having with Amazon. Before giving up I decided to hire Riverbend for one last effort. They showed expertise and perseverance which ultimately led to getting my account fixed. It was a complex issue and Riverbend was able to solve it. Thank you!

I was owed $3,4000 by Amazon. My account was healthy and for no reason they held my money in reserve for a year. I tried to deal with Amazon myself but it was totally useless. Riverbend was great, they know how to get it done. I got paid in about a week. Riverbend is the best.

I tried to remove a trademark complaint from Amazon myself and failed. Amazon denied my requests repeatedly with automated responses. I also tried calling, and they would not reverse the claim. I spoke to a representative from Riverbend and they thoroughly researched my case. Riverbend was confident they could overcome the complaint. Riverbend was able to formulate the proper wording for my case and escalate the claim at Amazon. After 3 weeks, my ASINs were reinstated by Amazon. Riverbend's service was well worth the cost, and cheaper than hiring an attorney.

My Amazon account was suspended, and despite fulfilling all their requests, I kept receiving the same copy-paste rejection messages with no clear explanation. That’s when I began working with Riverbend Consulting. Their team was incredibly patient and professional—helping me communicating directly with Amazon Account Health Specialists and guiding me through every step of the reinstatement process with clarity and precision. After several strategic appeals, my account was finally reinstated and I’m back to selling. I’m truly grateful for their expertise and support!

Excellent. If I need again in the future, I will hire you again.

The Riverbend team is incredibly knowledgeable, professional, and responsive. We came to them with serious account health concerns, and they immediately provided us with clear guidance, a solid plan of action, and genuine support every step of the way. Thanks to their expertise, we were able to stabilize our account and feel confident navigating future challenges. Highly recommended for any serious Amazon seller looking for expert support and peace of mind.

After a year of frustration and zero help from Amazon support, we had two core listings that we were sure were beyond saving. Over a decade of sales history and thousands of reviews lost. Riverbend were troopers in helping us submit the right appeals to the right people to get everything reinstated. They'll always be on our speed dial for help moving forward.

Great team and service

Did exactly what they said they'd do. Amazon is so particular with language and formatting within appeals, and Riverbend seems to have it figured out.

I can't recommend Riverbend enough. My Amazon account was deactivated unexpectedly, and I was having a really hard time communicating with Amazon support. Riverbend was recommended to me by a collegue, I scheduled a meeting with their team within 24 hours for a consult. They were very helpful with a game plan as to how they could help, and were able to get my account reactivated in 1 week! If you're ever in this position, 100% work with them!

Always a great experience with Riverbend.

Riverbend Consulting solved my deactivation problem in one week. Quickly answered my questions. Thanks all.

They are the best. they get your work done.