Ripple Energy Reviews

Excellent proposal with well managed and informative investment process.

Excellent company to deal with,

Questions sent to the Chat service were answered promptly and clearly

Great customer service and a fantastic idea

One reservation - bequeathing my holding I was very satisfied by the signing up process, the documents were clear and easy to understand. I appreciate that my holding is illiquid and so being able to bequeath it to a relative was an important factor for me. When I came later to add my relative's details, I found that the online form would not let me add them unless I added information that was not essential. The only information that is essential is the name and address, because that is all that is needed to identify the new bill payer unambiguously, but the form demanded their phone number and email as well. I was able to sort this out with a member of the support staff, but it illustrates that Ripple Energy, like many other companies, is gathering unnecessary data from its customers. As this sort of information may be later sold to other companies for marketing purposes, I have marked down Ripple Energy. I have noted their reply below, which is reassuring, but ever since my wife's contact data was sold by a charity we trusted, I have taken the approach that the one sure way to avoid data getting out is only to provide data that is essential.

Clear information set out on their website, and an easy-to-use calculator to match investment to typical energy use. There has also been good communication in the form of news updates since.

Excellent and straightforward responses to queries and really east to participate

Excellent and informative all the way

I love the Ripple concept: it's a win-win for all parties concerned and most importantly stimulates more renewable energy generation in the UK! The sign up process was simple and the information was clearly presented. I hope Ripple sign up more Utility retailers so more consumers can get access to this wonderful solution!

Good communication throughput project. Clear website which explained everything.

so far frist class job

very smoothly handled, and what a fantastic concept!

I really love the thinking behind Ripple Energy, owning my own wind turbine and benefiting from its earnings. As an owner of the Graig Fatha turbine and future one of Kirk Hill, Ripple Energy also keeps me well informed and entertained, by showing me my electricity production every day!

Well detailed explanation of the process and expected timelines along with a simple process.

Very knowledgeable live help , always friendly . Recommend

Great initiative, well executed

Lovely informative updates.

So far so good. The ease of the website, working out how much I needed and the communications since purchasing have been very good. Looking forward to it coming online next year.

Great idea - paperwork relatively easy to digest even though there was a lot of it. Excellent support from customer service via chat. The website members dashboard is excellent and provides interesting information about the UK energy mix (for example) as well as the project timeline. Very happy to be a Ripple member!