Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
No description available yet.
Website
richardkendall.co.uk861 total • Write a review
We used Richard Kendall in Pontefract for our recent house sale. This is the second time we’ve used them and each time they’ve been great, but in particular Sophie was brilliant. She kept us well informed throughout and was really helpful when it came to some of the complicated and frustrating legal side of the process. We couldn’t recommend her highly enough, the best customer service we’ve had across 3 house purchases and 2 sales. Very happy! Thank you 😊
We chose Richard Kendall to handle our house sale and would recommend them to anyone as we experienced a professional first class service. Our point of contact was Karen Marijewko who is a credit to the Wakefield office providing superb communication throughout the process. Thank you Karen for all your support.
We purchased a house at the end of May Lucie and Alison were the people we dealt with To be honest the service wasn’t that good towards the end we ended up dealing directly with the sellers to move the sale forward who also said they were not impressed with the service
Karen Maijewko, kept me updated throughout the purchase, ensuring I knew where everything was up to and what to expect next, which as a first time buyer was really helpful!
Always helpful, answered any queries we had and guided us through the hiccups at the end when things started to wrong.
Richard Kendall were an excellent choice for our recent house sale. Sophie who works in the Pontefract office was extremely helpful throughout the whole process. There were a few hiccups along the way with solicitors as is to be expected. Sophie dealt with all my queries promptly and professionally. Would recommend them to anyone thinking of selling a property.
While some of the comms from our solicitors on both sides might have been questionable, the communication that we've had from Richard Kendal throughout this whole process of selling our house was AMAZING. Karen and the team kept us updated at every single point, even when there'd been little progress, and provided all of the information and guidance that we've asked of them. I honestly wish that other companies within the property industry had the same level of customer care that Richard Kendall have - it's been a pleasure working with the team! :)
