Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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A superb service from both Jo and Liz. They were professional and efficient at every turn. They visited our property and were consequently very knowledgeable when buyers had questions. They were able to assist us with all our issues during our sale. We would not hesitate to recommend Richard Kendall Hallmark.
I work in the conveyancing department of a law firm and have worked alongside Karen on a recent sale. Karen goes above and beyond to get things over the line and is extremely helpful in communicating with all parties to resolve any issues that arise. She has definitely helped make my job easier - would 100% recommend Karen!
Great service provided by Karen Marijewko and the team - has helped make purchasing our first home a smooth process. Would use their services again if we are looking to sell or buy.
Exceptional service provided by Karen Marijewko. Despite issues with the buyer Karen was super efficient. Kept me updated at every stage of the process and went beyond expectations to ensure a protracted sale was completed. Would not hesitate to recommend her. A real asset to the company
Would recommend for a friendly/great service. Amanda was mega and helped make a smooth sale
Karen Marijewko’s support, professionalism and sense of humour made my experience with Richard Kendall really positive. Karen regularly checked in with me, always made me feel valued, and most importantly when I ultimately changed my plans and bought with another estate agent was so lovely. She made what was quite a difficult time in my life, easier to make informed decisions about the property I wanted showing empathy and understanding. Thanks Karen.
I rented through Kendals for almost 12 years , always paid my rent early, the house wasn’t the best when I took it on , I kept the inventory to prove , after a few inspections I got letters saying the house wasn’t up to scratch stating the things that were wrong when I signed for it. I had a fence erected by a reputable company, Kendals sent an email telling me to take it down immediately so I refused, after a couple of weeks they served me with a section21 , no fault eviction, I soon found somewhere else nearby, after a month the fence is still there , I felt like I was treated really badly
Karen Marijewko was my contact at Richard Kendals, she was very supportive and sympathetic at times when I needed some positivity. Karen has been in close contact throughout, offering advice when required, she is a great asset to Richard Kendals. I thank her from the bottom of my heart for her patience, guidance, understanding and support.
Karen and her team were absolutely fantastic from start to finish very professional could not fault them at all made a very stressful time manageable. Thankyou .
I have just completed on a property sale in central Wakefield. We were looked after by Karen from Richard Kendall, she was professional, hard working and got the sale arranged for us. I recommend Richard Kendall as an estate agent and Karen as the team leader to trust.
