Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Donna and Joanne dealt with my sale and were absolutely brilliant. They kept me updated every step of the way and really went over and above to help get my sale over the line. They are a real credit to the company. The fees charged were reasonable and everyone I have dealt with has been friendly and helpful. Thank you.
NORMANTON OFFICE especially Karen were fabulous she helped us where other agents had failed. Thank you so much
From the beginning of instructing Richard Kendall to sell our home. We experience totally professional expertise. Nothing was too much trouble, everything explained to us in an amazingly informative supportive and courteous manner. Andrew from Kendalls, who visited our home to take photographs for our brochures, as well as being extremely professional and qualified, using state of the art photographic equipment, helped us to present our property to its very fullest potential, and gave us lots of tips regarding the very best photographic profile. He was extremely patient, working tirelessly on our behalf, producing a high class brochure. Liz Cooke helped us throughout the process, amazingly professional, determined stalwart to give us the very best experience, ensuring we were kept well informed throughout, liaising with solicitors and our buyer's solicitors to ensure seamless communication to all. Liz is one in a million!! I have never come across such a hardworking individual within an estate agent practice and this was my 7th Purchase and Sale in a period of over 30 years. You know that you can totally trust and rely on the staff and company completely. Ours was a complex sale but Liz worked diligently on our behalf the whole time, to ensure the sale went through. Buying and Selling properties, is such an awfully stressful and challenge experience to go through, but Liz, Andrew and all the staff at RK, did everything they could for us to reduce stress, help and support us the entire time. We can't thank you enough for what you have done for us. Thank you!!!!
I love the level of professionalism and the fact that the person(Alice) in charge of our rented property was always ready to assist thrilled me. Would always recommend RK any day anytime.
Ms. Jessica Judd facilitated the letting process for us, throughout the process, I cannot speak highly enough of her exceptional service. From start to finish, Jessica demonstrated a level of professionalism, dedication, and expertise that made the entire experience seamless and stress-free. Thank you, Jessica, for your outstanding service and for making this experience so positive! I hope to see the same level of professionalism and support in the future as well :)
From first applying for a viewing to application and then moving in , has been exceptionally quick. Thank you Jessica Judd for your support throughout the renting process. I would highly recommend Richard Kendall Estate Agents.
Great experience from start to finish. Richard Kendal helped us to rent a house. It's been a first time experienced for us in the rental of a new place via Richard Kendall at a local branch at Horbury and Jessica Judd was very supportive, friendly, professional and polite throughout the whole process. Jessica is a real credit to her company and I would definitely use the services of Richard Kendal again in the future.
