Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
Lovely people, warm and friendly. The whole prices to took nearly 18 months to close the sale due to bad timing of the sale. In hindsight I felt that the agents could have been more proactive. Once the sale was agreed this took 24 weeks to complete, again a very long time. However I cannot fault their enthusiasm and politeness. Thank you Katherine and Shireen!
Date of experience: September 29, 2024
I have used Richard Kendall agency to sell and buy a house. They have been great in communicating everything from start to finish, all the viewings and offers were well organized and house sold reasonably quickly. We had an agency worker Elizabeth Cooke, who looked after us throughout the process. She has been very supportive and positive during at times stressful time, keeping good link with the solicitors, buyers and sellers. She would always call back and kept checking on us regularly, we always knew what was happening. I have been happy with Richard Kendall agency services and would recommend as very effective and personable.
Date of experience: September 27, 2024
Absolutely excellent. They managed my rental property from 2006 to the sale of it September 2024 and always very thorough, helpful and consistent. I highly recommend them.
Date of experience: September 21, 2024
Lovely area lovely neighbours
Date of experience: September 20, 2024
After using them previously for letting out my house and been impressed I used again to find a new tennant. Unfortunately this time the service level has gone hill dramatically. Had to continually chase for everything. No communication at all. Didn't return calls. Had to chase them to send forms out to new tenant and had to keep calling to ask them to do things they hadn't done.
Date of experience: September 20, 2024
US
Such high standards. I have used Richard Kendall’s on several occasions, both as a buyer and to sell. In both instances they have been so professional and knowledgeable about their business. From the initial valuation to the quick response of any updates/queries in communication regarding my property. We have been lucky to have had Elizabeth Cooke from the Wakefield office help us out and keep us updated with our property. She has gone above and beyond her job role in helping us out with our sales. I would definitely recommend the company and wouldn’t hesitate to use again Such high standards from the photographer to the girls/guys on the end of the phone. Thank you ☺️
Date of experience: September 19, 2024
Richard Kendall began managing the letting of my property back in 2012 until selling it this year, and during that time I've found all aspects of the care and sale of my property to be in excellent hands. I have really appreciated their proactivity, professionalism, responsiveness and correspondence, all of which has been maintained to a consistently high standard. I would fully recommend the Richard Kendall team to anybody who is either letting or selling their property without any hesitation whatsoever.
Date of experience: September 19, 2024
US
After a fairly quick sale, our buyer was an absolute nightmare but Joanne and Donna at Richard Kendalls dealt with her extremely calmly. They took on work which was not theirs to do and made sure everything at our end was dealt with in a timely manner, if only all agents worked like they did. Special thanks also to Liz who had to listen to our buyers rants daily. (Its worth saying that anyone buying a house should always make sure they use reputable, approved legal services and not blame others for their own choices). From start to finish the agents were helpful and thorough. Highly recommend.
Date of experience: September 17, 2024
Would highly recommend Richard Kendall Wakefield! The speed and up to date communication was great. A special mention to Elizabeth Cooke who kept us informed with where we were in the process and was easy to talk to, nothing was too much for her. Thank you so much!
Date of experience: September 17, 2024
US
We have sold two houses recently - The first was with another agent & our second was with Richard Kendall. I can honestly say that we should have used Richard Kendall for both of them! Lucy Harrison at the Ossett branch has been brilliant - she has been professional, thorough and kept us updated every step of the way. She gave us confidence with all aspects of the sale. Thank you Lucy.
Date of experience: September 16, 2024
