Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Amanda was really helpful through the entire process of purchasing my new home, there were a few bumps along the way as is always the case with home buying but Amanda was there to answer any questions and resolve my issues as quickly as she could
Date of experience: February 6, 2025
US
I have recently bought a flat that was advertised with Richard Kendall estate agents. Throughout the process, Karen Marijewko kept me updated with what was happening regularly. She was always very helpful, polite and professional.
Date of experience: February 6, 2025
Wow what a roller coaster it has been. Donna and Joanne have been amazing, friendly professional. Really needed them at end was touch and go. All staff are courteous and knowledgeable. Always gave me straight talking advice. Second time using them, would definitely recommend again. From valuation to completion been hectic, but so worth it. Can't thank you enough.
Date of experience: February 5, 2025
Elizabeth Cooke was absolutely fantastic when it came to managing the viewings and sale of the property. She was always happy to help and available to offer advice. We can’t recommend her enough!
Date of experience: February 4, 2025
The team at Richard Kendall were absolutely fantastic throughout our letting process, very quick & efficient and no matter your question the team will get an answer for you straightaway. Kelly at the Normanton Office personally took care of us and was amazing.
Date of experience: February 3, 2025
US
Having finally decided to sell my home, my agent was a lady called Karen Marijewko. This lovely lady made the whole process completely stress free. She is the consummate professional, friendly and always willing to advise and guide her clients through the process. If I ever sell a property again I would hope Karen would continue to support me.
Date of experience: February 3, 2025
Karen Marijewko is a star. Exceptional customer service.
Date of experience: February 3, 2025
From day one Karen Marijewko has been nothing short of perfect communication and guidance was spot on and helped us out massively would highly recommend her.
Date of experience: February 3, 2025
Karen Marijewko very good at passing on information and very helpful
Date of experience: January 30, 2025
Leah from Richard Kendall was amazing during our house sale process. She’s understanding, empathetic, knowledgeable, tenacious and patient. She had to deal with our very difficult buyers and support us through the many ups and downs of of a house sale process but she never gave up and played a key part in getting it all over the line. Many thanks!
Date of experience: January 30, 2025
