Great service came early was polite and…
Great service came early was polite and courteous done the repair which is great thank you

10 months ago
Such a helpful polite guy and knowledgeable
10 months ago
The engineer came at the agreed time, was polite and considerate and did a good job fixing our washing machine.
10 months ago
Quick efficient repair and some helpful advice.
Great service came early was polite and courteous done the repair which is great thank you
Engineer was great... job done, no fuss!
Explained issues, fixed what he could and gave further advice on long term solution
Ben was very friendly and completed the job thoroughly and professionally. My hob is up and running in it's entirety, thanks Ben.
Helpful communications by email, text & mobile. Repairer was polite, understood the problem, provided the part needed. Cleaned up at end. All dealt with quickly.
Very professional, quick and effective repair
The company were very helpful on the phone. A prompt visit date was set. We were called back and offered an earlier date and time of arrival. The engineer was prompt found the problem, and a fix has been arranged. Overall impressed with the whole process.
Helpful and obviously competent man got on and dealt with problem
Peter was punctual, informative and professional. Also shared wisdom in terms of looking after my machine. Washer dryer Machine was fixed in no time. Would use again.
They staff were friendly and professional. They knew what they were doing. Quick and simple process. Went over and above to ensure all faults were considered
Notified in advance of arrival time. Also, engineer phoned 10 mins prior to arrival to let me know. Engineer was then able to rapidly diagnose and resolve the issue - drum roller was worn. Also he went the extra mile and replaced all four rollers and not just the worn one, and carefully cleaned out the inside.
After previously having a negative experience with the company, I’m pleased to report a seamless experience this time. Good communication, punctuality and a courteous and knowledgeable engineer. The engineer came on time, knew the fault code on our AEG dishwasher (i30) and set about fixing it, after replacing a couple of parts which he had on his van it was done. Great Job!
Engineer was very chatty and helpful, explained thoroughly what the problem was and how to troubleshoot.
Very helpful! Reassuring and practical - and answered all our questions.
complete repair with informative interaction with the repair guy Adam, who is excellent!
Prompt, friendly and efficient. Thank you!
Professional, helpful and knowledgeable
Engineer arrived on time and was pleasant, couldn't fix my dishwasher but that wasn't down to him, dishwasher was old and parts no longer available!
A fantastic experience from start to finish. The engineer was helpful and explained everything perfectly. The job was done meticulously.
On time and explained the repair in detail. He was polite and friendly. Gave advice on use of machine.
Based on analysis of 10 reviews rated 1-2 stars for Respond Services
“He could do with customer service training”
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Respond Services is a review platform that enables businesses to collect and manage customer feedback effectively. The company provides tools and services designed to help organizations enhance their online reputation through authentic customer reviews. By facilitating transparent interactions between consumers and businesses, Respond Services aims to empower companies to understand customer experiences and improve service delivery. The target market for Respond Services includes businesses of various sizes seeking to build trust and credibility in their industries. By leveraging customer insights, companies can make informed decisions that drive customer satisfaction and loyalty. The platform supports businesses in engaging with their audience, promoting positive reviews, and addressing concerns to foster a better overall customer experience. For more information, visit www.respondservices.co.uk.
Respond Services receives overwhelmingly positive feedback, with many reviewers praising the engineers for their professionalism, politeness, and efficiency. Customers appreciate the prompt arrival times, often noting that engineers communicate well about their schedules and complete repairs quickly, sometimes in as little as 20 minutes. The staff's knowledge and ability to explain the repair process also stand out, contributing to a high level of customer satisfaction. However, a few reviews mention delays in scheduling, with some customers experiencing longer wait times before an engineer could arrive. Despite these minor complaints, the overall sentiment remains highly favorable, highlighting the company's commitment to quality service. Overall, Respond Services is regarded as a reliable choice for appliance repairs.
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