Rentokil Property Care

Our pest controller, Darren, goes above and beyond on every visit. Also always signs in and talks over his findings before leaving. Always happy to answer questions and provide advice too. Can't fault and, most importantly, we have not had any pest issues since Darren took over our site.

Gentleman was polite and very knowledgeable, carried out work without any issues.

It’s good and he’s on time and he knows what he does

very efficient and friendly service, always a pleasure

Came on time. Was thorough and was very pleasant.

Good communication from the guy who attended my home, very professional, highly recommended!

Rentokil brought filthy, contaminated traps into my home, covered in unknown green and black substances and old nut butter. The lack of cleanliness was appalling, especially since Rentokil is fully aware that rat droppings can carry diseases and pose potential airborne health risks to humans. While placing these used traps around my house, with old nut butter, the technician also mentioned that Rentokil wasn’t allowed to use nut butter due to allergies, which contradicted their own rules. The technician then scheduled the 2nd visit just over a week after the 1st, despite knowing that rats need 2-3 weeks to adjust. This rushed approach demonstrated a lack of professionalism. After the 2nd visit and without any real technical guidance, I was frustrated and had my builder come around, who instantly found the source of the problem. Consequently, I cancelled further visits with Rentokil. When I challenged the costs charged for this interesting experience, they referred to it as front-loading and sourcing products, which I assume meant removing used traps from other existing properties, possibly disposing of the rodents on route and bringing those traps directly to my property in the same state as they definitely weren’t new or in anyway clean! Even after the contract ended, I was left to remove and dispose of the rancid traps myself. Despite repeatedly emailing their head office, who initially ignored my follow-ups, and the CEO, who also seemed to disregard my emails, no one had the decency to apologise in writing. This highlights their blatant disregard for both customer service and cleanliness. Their primary focus seemed to be charging me an extortionate amount for this dreadful experience and purposely ignoring me when I challenged the costs. The overall experience was extremely disappointing and frustrating. I would never use them again.

I am petrified of any creepy crawlies Matthew came to our restaurant and made me feel so at ease, he was really lovely and friendly, he explained the science behind our infestation that I felt so much happier about things and how it works, what a lovely guy, totally recommend

Jodie is an amazing person always talks to you and really is just so kind. She does her work efficiently and with care. She makes her trip to our shop exciting and is a very comfortable person to talk to even while we are both working.

The engineer and pre call engineer were great. The service was excellent responsive/thorough and professional. The service was let down by Finance I received a very curt note chasing for payment when I paid in advance and would put me off using the company in future which is a shame and would have otherwise been 5 star for the service

Great experience, Kim is a joy to have in our office, and incredibly efficient.

very friendly and great communication. Look forwarding to his next visit A***

The company behaved efficiently and courteously. Both operatives did their job competently. But Rentakil is extremely expensive for what it does. And I still do not know whether the procedures will be effective.

Friendly, practical and thorough.

Great team work and leadership

Always very professional service we get when craig comes do the checks

kind and helpful employees and hopefully solved the problem

Fast efficient service from Graham. Always very clean and tidy, explains what he finds and any actions needed to be taken.

Geoffrey is always very polite and helpful giving us good advices how to protect our store.

Fantastic job done by Rhyan pace-burr. professional, friendly and accomadting. Came out every appointment on time and delt with the issue with a friendly smile. If you have any issues in the west Midlands, I cannot recommend Rhyan enough.