Review summary

Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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JM
Installation of new reverse osmosis…

Installation of new reverse osmosis water filters, was excellent. All the best 👍

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Softner stopped working 3 times within 3 months time

I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.

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R
Highly recommend

Great value, really happy with my water filter.

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excellent service

excellent service, the installer was very friendly and helpful. A very professional job.

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Showing 771 - 780 of 996 reviews
MF

A very efficient professional service

A very efficient professional service. The customer service is excellent. I received a txt the day before informing me when the service man was due to arrive, I have to say Michael was amazingly prompt. A few more organisations could learn from this excellent customer service.

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c

Engineer was excellent & very efficient.

Engineer was excellent & very efficient.

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G

Annual service …

I was due my my annual water filter service . I find Renewell Water a very easy & efficient company to deal with . I received a reminder e mail, I made a call to make an appointment ,got a reminder call, a call on the day from technician before he arrived , the service & fitting of new filters & finally an email with my receipt - all these were effortless & easy to deal with . The technician Faisal arrived on time , was very friendly & efficient . A top class company .

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CO

Fantastic service

Fantastic service . Quick, efficient and very aware of making it easy with payments. The best I have come across. Very quick and clean installation. Friendly and helpful. Would highly recommend them.

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c

Annual service is a joke

Annual service is a joke, over priced and no alternative. I should have bought the standard unit of his competitor. So why customise your filter fittings, tthis way customers I cannot buy standard less expensive filters but forced to go back to you.

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PD

Great job

The engineer did a thorough job and left the kitchen area spotless . Very professional service from start to finish

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M

Great service

The technicians arrived on time. They explained what they were doing and we discussed other options available to soften water.

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JM

Very professional

Very professional. Delighted

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CB

Excellent product

Excellent product! Excellent Service ! 🙏

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DC

Was installed very quick after…

Was installed very quick after ordering. Guy was lovely that fitted it and now it’s like having bottled water on tap. Was buying 40-50 liters of water a week

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