Got to be honest, best avoided
Got to be honest, Rebel were a massive disappointment, especially after seeing all the great reviews on Trustpilot. I moved into a new house at the start of the year, went with Rebel as they confirmed they could install broadband sooner than any of their competitors. From day one I constantly had issues getting the broadband installed. I realise that Rebel are relying on OpenReach to complete the installation works, however repeated visits from OpenReach engineers with no progress, each time each engineer having no idea of what had occurred previously, endless cycles of zero progress meant in the end I pulled the plug and went with EE who resolved all issues quickly, and I had broadband up and running inside a week.
To rub salt in the wound, I have been receiving multiple emails from Rebel asking for their equipment to be returned, which I had done immediately after cancelling the contract last month. I previously received an email from Rebel to confirm receipt of the equipment but the "As of yet we have not received your return Rebel equipment" emails kept coming. Each time I would phone Rebel, explain the situation and they would phone back not long after confirming they did indeed have the equipment, only for yet another email to appear a few days later. Obviously a mix-up at their end but shows that behind the facade, there's quite an amateurish operation taking place at Rebel.
