Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Ad Juan was kind and has good communication skills. He sorted my concerns
Consistently harassing me for someone else's debt on an account I don't have, for almost a year. Multiple phone calls promising me the issue has been resolved but the problem persists. Useless incompetent employees and a shitty company. Stay well clear.
Good conversation overall, very friendly, helpful and to the point. Didn't take long to to care of my inquiry. Did understand my questions right away. Thank you very much!
Thanks De-Juan,for the service you rendered to me saturday.
I had an issue with a payment being made from the wrong account. JoshuaF was calm and reassuring and resolved the issue within a few minutes. Fantastic customer service, thank you!
Thier customer service don’t know what is going on in thier organization, they’ve been giving me outrageous bills for the past month and I’ve been calling for rectification but to no avail… they don’t care!!!
