Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Excellent customer service from Anthony today, very patiently resolved my issues. Thanks a lot
Worst company ever. Their customer support is worst, i never seen a company like this, it’s worst worst worst company. They put me in hard situation. They charged me wrong gas meter for whole year and now they don’t refund me back my money, every time i contacted with them they saying we will refund you but it’s been 2months now still they have my money. Please don’t use there services it’s my advice to everyone. I don’t want anyone else go through worst time with them. Worst energy company ever.
Beware. Rebel Energy will get a request from ANYONE to switch you to their supply and they won't EVER bother to check your identity. BUT they will suddenly request proof from you when you try and revers this mess. On top of that - they won't admit that they don't have identity checks in place and will blame anyone, just not themselves. They did such a through check of my identity, that the letter I got under my address was for the "Occupier". Makes you wonder that if I applied for a switch and told them I live at Buckingham Palace, they would go ahead with the switch as well? What a bunch of morons runs this company. If you want your personal data being handled in a safe and sensible way - stay away from Rebel. Update: following the ridiculous response from Rebel - if the accidents do happen - what process you have in place to prevent them and check you are moving the right person? I’m all ears. I also reported you to Ombudsman for your lack of proper procedures in place
Owethu Ndabambi Customer service was really good. She was very knowledgeable and clear in explaining stuff and resolving my queries.
His really a good guy and was helpful to me all the way
Ocean offered a very upbeat and professional service. I think she is an asset to Rebel Energy!
