Review summary

Ratchet Clothing is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

C
Create your own tracksuit…

I ordered a create your own tracksuit and its absolutely amazing. It's one of the most comfortable tracksuits I own. I always order a size larger in tracksuits as I like to be able to move and this has so much room and the leg length is perfect. It's also fantastic to mix and match with other things to make the most out of it :) I let them have full creative power and gave a loose theme they absolutely smashed it. I've had so many compliments about it. Thank you to the ratchet team

S
Bought 2 hoodies half price and I'm…

Bought 2 hoodies half price and I'm glad I didn't pay full, they're so thin. Designs are nice but not worth full price. Also the postal bag came completely ripped which I realise is the fault of DPD but the items weren't in any other packaging for protection so if it rained, they would've been soaked.

AS
Wish I could leave more than 5⭐️

Wish I could leave more than 5⭐️ Items arrived super quick! Considering they’re custom made I was very surprised! Amazing quality and amazing prices. Items are true to size and even have a label that says ‘Size Beautiful’ which was so lovely 🥺 As a plus-size woman, it’s so nice to find clothing that is size inclusive, beautiful quality and all round just amazing. Will be ordering again very soon! 🖤

SM
The quality is not great for the price…

The quality is not great for the price point, even at a half price discount (£20 paid) The design is faded, dull and feels incredibly cheap. The hoodie itself is Temu premium quality. You're better off being a Shein hoodie, buying a decal on eBay and iron that on yourself. Apparently the customer service is moody and stroppy so why would I complain? Absolutely F that. The company knows by now there is a quality issue with their products and to keep on selling anyway is pretty predatory. Urgh. Don't do it. Shein, eBay and an iron will give you a similar result. AND Support small business? Yeah maybe if they weren't pulling the same bullshit as the big companies I absolutely would.

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All reviews

100 total • Write a review

Showing 81 - 90 of 96 reviews
T

Tee

US

5 out of 5 stars

Amazing clothing

Amazing clothing! Wouldn’t go anywhere else for my hoodies - the quality is fantastic. Dhilan called me to confirm some details of my order and I so appreciated the time he took, and he’s hilarious to boot, so yay! Couldn’t recommend more!

Date of experience: May 24, 2023

M
5 out of 5 stars

Really great service

Really great service, lovely company, my top is really good quality and a reasonable price.

Date of experience: May 24, 2023

R
5 out of 5 stars

I absolutely love the product

I absolutely love the product. Ordered a hoodie. I’m hoping to wear it on the cooler days. I hope it reaches people with MH like it reaches me. I love the inspiration D gives in his clothing. He’s so humoured that it makes me smile. I have a lot of low days and you make my day D. Thank you, for being amazing and who you are. Never change.

Date of experience: May 24, 2023

A
5 out of 5 stars

Love love love Ratchet

Love love love Ratchet! Ordered a jumper for my best friends bday she’s not seen it yet however I am so so excited to give her this. She will love it, was completely personalised. Cannot wait to give her this!!

Date of experience: May 24, 2023

RM
1 out of 5 stars

Mental health but you're the bully

How can you sell clothes about mental health and not donate to charity as well as having the owner of the brand to be a bully themselves, sad and ugly

Date of experience: May 24, 2023

SC
5 out of 5 stars

Loved it 😍 the colour was lovely and I…

Loved it 😍 the colour was lovely and I work with teenagers with complex MH so will be wearing it to work this weekend 🙏 thank you

Date of experience: May 18, 2023

R
5 out of 5 stars

Must buy!!

Hoodie is gorgeous! Amazing quality and I love the print/tie dye! Will be the first of many purchases ❤️ thank you so much guys, the work you do is incredible and so inspiring 💕

Date of experience: May 18, 2023

JR
5 out of 5 stars

Excellent quality and a speedy service

Excellent quality and a speedy service! Received within a week of ordering. Considering there was a bank holiday within that week is very impressive.

Date of experience: May 17, 2023

.
5 out of 5 stars

My favourite purchase for a long-time …

My favourite purchase for a long-time quick to arrive and great quality

Date of experience: May 17, 2023

RJ
5 out of 5 stars

My favourite clothing purchase ever!

The best selection of clothing I have seen to meet every kind of colourful combination and mood you want. Great clothing that promotes mental health awareness and body positivity. Super happy and will be ordering more in the future. Keep up the great work!

Date of experience: May 12, 2023

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