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Review summary
Ratchet Clothing is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
I ordered a create your own tracksuit and its absolutely amazing. It's one of the most comfortable tracksuits I own. I always order a size larger in tracksuits as I like to be able to move and this has so much room and the leg length is perfect. It's also fantastic to mix and match with other things to make the most out of it :) I let them have full creative power and gave a loose theme they absolutely smashed it. I've had so many compliments about it. Thank you to the ratchet team
Bought 2 hoodies half price and I'm glad I didn't pay full, they're so thin. Designs are nice but not worth full price. Also the postal bag came completely ripped which I realise is the fault of DPD but the items weren't in any other packaging for protection so if it rained, they would've been soaked.
Wish I could leave more than 5⭐️
Items arrived super quick! Considering they’re custom made I was very surprised!
Amazing quality and amazing prices.
Items are true to size and even have a label that says ‘Size Beautiful’ which was so lovely 🥺 As a plus-size woman, it’s so nice to find clothing that is size inclusive, beautiful quality and all round just amazing. Will be ordering again very soon! 🖤
The quality is not great for the price point, even at a half price discount (£20 paid) The design is faded, dull and feels incredibly cheap. The hoodie itself is Temu premium quality. You're better off being a Shein hoodie, buying a decal on eBay and iron that on yourself.
Apparently the customer service is moody and stroppy so why would I complain? Absolutely F that. The company knows by now there is a quality issue with their products and to keep on selling anyway is pretty predatory. Urgh. Don't do it.
Shein, eBay and an iron will give you a similar result.
AND
Support small business? Yeah maybe if they weren't pulling the same bullshit as the big companies I absolutely would.
Having purchased from RC few times now I can easily say I'm just slightly obsessed!
I loved all my items, I had 6 hoodies now, 3 sweatshirts and 2 TS. I'm just waiting for my first custom hoodie and I'm so excited!
The company is breath of fresh air with their social media no nonsense presence!
Ps. The sales are wild and mystery items are always fantastic!
Wicked sweatshirt is fantastic. Colour is more pastel than in image on site but still cool. Never Trust The Living 5X T-shirt is small sized and is tight in the neck and upper arm/shoulder. Sleeves stitched up at about 6 points so it’s less sleeve and more vest like in appearance. Dye looks cool on the spiral colors good. Shipping took 4 days and good email communication through the wait. Would buy again but be I will be wary of shirt sizing in future.
Recieved a jumper with the print not centered. Contated Ratchet who said they would recentre it for me if i posted it back and they would refund me the postage cost.
Once received back the jumper doesnt look like it was recentred as still not in the middle. I have since contacted Ratchet again to inform them off this and have been ignored. They have also not refunded me for the postage like they said they would even after me sending proof of postage and cost as well as my bank details.
Sizing is way off I can just about fit my head through the sweatshirt very small sizing! The colour isn't as vibrant as shown on website and the quality is very cheap. So glad I've not paid full price otherwise i would be seeking a full refund. I now have to try selling the items on vinted in hope I'll get my money back.
Worst customer service i have ever experienced from a company.
Ordered a customer design hoodie for £54 from them and said I was looking for a "classic rainbow tie dye spiral" I attached two different pictures of basically the same design with bright primary colours. When I received my hoodie it was pastel pink with barely any recognisable swirl in it at all and COMPLETELY different from the 2 images i sent them. In my emails I did say it didn't have to be exactly the same as the pictures I sent but then proceeded to say the second imagine I sent was what I was looking for. When I contacted them to let them know I wasn't happy wirh the order that I spent nearly £60 on they told me that "The photo you sent was a reference and you said it didn't have to look exactly the same, we wouldn't be able to match what you've asked for exactly so this would have been the closest match.
Dhillan"
I replied again telling them the design wasn't even close to the photos I sent and I was happy to return the item for a refund as I wasn't happy at all. I also emailed again with screenshot of other custom orders they have done with bright primary colours and patterns which is what I was expecting in my design. They didn't reply. I have tried to contact them on several different platforms over several days and received no response at all to any of my communications via instagram, email or facebook.
I have been a long term customer since 2014 but I will never purchase anything from this company again.
I wish I could attach photos of what I received because literslly I could have done better myself.
Made our uniforms for us here at Little moon events Company and we couldn’t be happier. The quality of the clothing and the technique of the tie dye everything and more of what we hoped for! I wear my sweatshirt every opportunity I can and the kids love their t shirts. So happy and could recommend dhillan, Caitlin and the team enough. Great company.
I have ordered a few times over the years and only have positive comments. The sizing are bang on, quality is great, speedy delivery and great customer service. I’ve been a long time follower and will continue to be as they grow.
Love their clothes - I ordered a hoodie and it was great as someone who is neurodiverse it was perfect! No itchy labels and sooooo comfy and amazing quality.
They also do their sizes as size beautiful which I think is an amazing personal touch!
Love love love this company it’s great
I love this company! Size inclusive, great quality, true to size and even have customs available, they even have great mental health range. I've brought from them over 7 times and each purchase was beyond my expectations. Keep up the great work
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