Review summary

Randox Health is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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K
Appalling Experience with Randox Health – Avoid at All Costs

Our experience with Randox Health was nothing short of disgraceful. If you're considering using their services, don’t. Save your time, money, and the emotional stress that comes with dealing with a disorganized, overpriced, and utterly unprofessional company. We had arranged comprehensive health packages for both of my parents, expecting a premium service given the price point. What we received was shockingly substandard, borderline negligent, and completely unacceptable. Let’s start with the staff – completely untrained and clearly out of their depth. My father was left bruised and unable to work for two days because the staff couldn’t manage a basic blood draw. They repeatedly jabbed at him with zero regard for his comfort or safety. No apology, no acknowledgment – just sheer incompetence. Communication? Non-existent. We were never informed about the follow-up GP appointment that was supposedly included. The entire process lacked clarity – my parents were not told what tests were being done or what was happening during the appointments. It was all rushed, dismissive, and done without any proper explanation. The facilities were a joke. It felt like we had walked into a makeshift stall hastily thrown together in a construction zone – definitely not the kind of setting you expect when you’re paying hundreds of pounds for what’s advertised as high-end health screening. It was more like a pop-up shop disaster than a healthcare environment. Even more laughable was when staff deemed my mother overweight – after weighing her with her clothes on. Inaccurate, unprofessional, and simply lazy. Operations Manager George Fleming was completely unhelpful throughout. George's approach was dismissive and bureaucratic, showing no empathy, accountability, or understanding of the extent of our dissatisfaction. Randox Health promises premium private healthcare – what they deliver is overpriced chaos with zero attention to patient care. The entire experience was a sham, and I would strongly urge anyone considering them to look elsewhere. This company should not be handling people’s health. If I could rate lower than one star, I would.

Great service and friendly staff

The whole process was so quick and easy, Sarah and the team at bluewater were very welcoming and helpful. The whole experience was great and I’ll definitely be recommending them.

A
Had a blood sample taken by Sarah

Had a blood sample taken by Sarah, at the site based in John Lewis Bluewater and she was very friendly and professional.

MC
Easy to book and receive results on the…

Easy to book and receive results on the Randox Health app. The staff were professional, courteous, and made me feel at ease throughout the process. Brooke took the time to explain everything clearly and made sure all my concerns were addressed. Thank you to the Randox team for your dedication and excellent service!

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All reviews

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Showing 11 - 20 of 996 reviews
GH
5 out of 5 stars

Muhammad was a great brand ambassador

Muhammad was a great brand ambassador - quick and easy appointment, really knowledgeable about product offerings and made me feel at ease. 5 stars.

Date of experience: July 31, 2025

A

AK

US

5 out of 5 stars

In Clinic Blood Tests

Had my blood tests done in clinic. Excellent service received as always. From Helen this time.

Date of experience: July 31, 2025

PR
5 out of 5 stars

Excellent experience always

I have used the Cork clinic several times now and I would strongly recommend using this clinic, Camila is always pleasant and puts everyone at ease..pleasure to go there..

Date of experience: July 31, 2025

JR
5 out of 5 stars

Great experience

I saw Adi today in High Wycombe. I was late for my appointment - life with a 6 month old - and he was really understanding. The whole thing was hassle free and super straightforward. I've had a lot of blood drawn and most people don't do it as smoothly as Adi did!

Date of experience: July 30, 2025

my
5 out of 5 stars

I was recently contacted by Natasha to…

I was recently contacted by Natasha to discuss my results. She was very polite and extremely professional in how she conducted herself. She made me feel at ease through out . A fantastic asset to the Liverpool branch of Randox. Thanks again. Mckenzie Young

Date of experience: July 30, 2025

c
5 out of 5 stars

Michelle took samples efficiently and…

Michelle took samples efficiently and before appointment time. She knew exactly what I was there for too.

Date of experience: July 30, 2025

MC
5 out of 5 stars

Exceptional Service

Had my tests carried out by Adi in John Lewis, High Wycombe. Absolutely amazing. Explained everything so clearly and was very gentle when taking bloods. Will definitely visit again. Thanks Adi. See you in 6 months time.

Date of experience: July 30, 2025

V
5 out of 5 stars

Randox in Liverpool is efficient and friendly

Randox in Liverpool offers a very efficient and friendly phlebotomy service. Ben the phlebotomist carried out the blood test in a very professional manner and the reception team are always welcoming.

Date of experience: July 30, 2025

CB
5 out of 5 stars

Camila was excellent

Camila was excellent, she was very patient very gentle and was very enjoyable to talk to, this is the second time I've gone to Camila and she's has been brilliant both times

Date of experience: July 30, 2025

J
5 out of 5 stars

Randox experience always exceeds my…

Randox experience always exceeds my expectations, immaculate promptness of appointments, very polite and friendly stuff, Rizwana the nurse was taking my blood test, made my visit easy going and effectively comfortable , asking all required questions to confirm my identity and taking my bloods with very gentle and hygienic technique. 5 stars and above to Randox!

Date of experience: July 30, 2025

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