Review summary

Randox Health is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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K
Appalling Experience with Randox Health – Avoid at All Costs

Our experience with Randox Health was nothing short of disgraceful. If you're considering using their services, don’t. Save your time, money, and the emotional stress that comes with dealing with a disorganized, overpriced, and utterly unprofessional company. We had arranged comprehensive health packages for both of my parents, expecting a premium service given the price point. What we received was shockingly substandard, borderline negligent, and completely unacceptable. Let’s start with the staff – completely untrained and clearly out of their depth. My father was left bruised and unable to work for two days because the staff couldn’t manage a basic blood draw. They repeatedly jabbed at him with zero regard for his comfort or safety. No apology, no acknowledgment – just sheer incompetence. Communication? Non-existent. We were never informed about the follow-up GP appointment that was supposedly included. The entire process lacked clarity – my parents were not told what tests were being done or what was happening during the appointments. It was all rushed, dismissive, and done without any proper explanation. The facilities were a joke. It felt like we had walked into a makeshift stall hastily thrown together in a construction zone – definitely not the kind of setting you expect when you’re paying hundreds of pounds for what’s advertised as high-end health screening. It was more like a pop-up shop disaster than a healthcare environment. Even more laughable was when staff deemed my mother overweight – after weighing her with her clothes on. Inaccurate, unprofessional, and simply lazy. Operations Manager George Fleming was completely unhelpful throughout. George's approach was dismissive and bureaucratic, showing no empathy, accountability, or understanding of the extent of our dissatisfaction. Randox Health promises premium private healthcare – what they deliver is overpriced chaos with zero attention to patient care. The entire experience was a sham, and I would strongly urge anyone considering them to look elsewhere. This company should not be handling people’s health. If I could rate lower than one star, I would.

Great service and friendly staff

The whole process was so quick and easy, Sarah and the team at bluewater were very welcoming and helpful. The whole experience was great and I’ll definitely be recommending them.

A
Had a blood sample taken by Sarah

Had a blood sample taken by Sarah, at the site based in John Lewis Bluewater and she was very friendly and professional.

MC
Easy to book and receive results on the…

Easy to book and receive results on the Randox Health app. The staff were professional, courteous, and made me feel at ease throughout the process. Brooke took the time to explain everything clearly and made sure all my concerns were addressed. Thank you to the Randox team for your dedication and excellent service!

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All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
SB
5 out of 5 stars

Thank you Nikita for your excellent…

Thank you Nikita for your excellent service!!! ❤️

Date of experience: January 18, 2025

AB
5 out of 5 stars

My appointment for the next day…

My appointment for the next day (weekend) wasn’t able to be fulfilled so they rang and offered a same day appointment! Michelle was brilliant and got me in ahead of time too. Didn’t feel a thing, can recommend the branch in John Lewis High Wycombe.

Date of experience: January 17, 2025

PG
5 out of 5 stars

Randox High Wycombe

The Randox clinic located inside John Lewis High Wycombe is easy to find, clean and the service was efficient. Michelle was very friendly and informative.

Date of experience: January 16, 2025

BL
5 out of 5 stars

Randox Health High Wycombe

Recently attended Randox Health located in John Lewis, High Wycombe. The location is easy to get to and to park. Appointment was on time, no waiting around. The nurse, Michelle, was professional, efficient and caring. Recommend.

Date of experience: January 16, 2025

FP
5 out of 5 stars

Blood test / recommeded

Went for a blood test. All went well, Maneesha and the staff were very friendly and professional.

Date of experience: January 15, 2025

c
5 out of 5 stars

Lovely service

The nurses at the centre were very helpful, kind and patient.

Date of experience: January 15, 2025

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