I am very disappointed with the service from Dean and Qudos Audio. After requesting AV equipment for a large event, I received a quote that I was happy to proceed with immediately. We made a few adjustments to include additional equipment and confirmed our intent to move forward. However, when Dean resent the updated invoice, he unexpectedly increased the price, explaining that due to another inquiry, he decided to retract the small discount originally offered, stating it was at his discretion and he didn’t have to honour it. I agreed to the new price and was told that the booking form would follow. Dean then replied, he cancelled our entire booking, saying he preferred to go with the other event as he would make more money from it. This unprofessional behaviour has left me frustrated and extremely dissatisfied with their service.
As a full time event organiser I have never experienced a supplier acting in such bad faith over what would amount to £100.
Nb: Dean’s response sums up his integrity, the majority of the WhatsApp messages he refers to were due to Dean not understanding the scale of the event not providing adequate equipment in his initial quote, I’m sure he is a good wedding DJ but it seems larger events pose too much hassle for him.