Beth and Bekah were brilliant at helping us to sell our home and purchase our next property. Our chain was quite hard to keep together at times and I think would have fallen through with another agent... See more
Beth and Michael supported with both the sale and purchase and were excellent at both ends. Our property sold within a week and when buyers pulled out twice they secured new buyers very quickly and s... See more
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
Charlotte Morgan made the whole process very easy for me and clearly explained all the procedures and what is needed from my end. She has been very helpful by always being on top of things and making the whole process very smooth. I cannot thank her enough for everything she has done.
Charlotte Morgan made the process very smooth and answered all our questions. She was very understanding with the delay our end and kept us updated all times.
Jay at Prospect Winnersh is an asset to the company.
He regularly would chase up enquiries on my behalf, and ensure things would keep progressing in the right direction.
I highly recommend Jay's services. We bought our new home through him and it has been a real pleasure to deal with him. He has been professional from day one, really reactive and always available for any queries/questions we had.
Thank you Jay for being so helpful and making the transition so smooth.
Cannot thank Kodie from the Bracknell branch enough for all of her help and support through your our tenancy. Always helpful and would recommend this branch fully.
From enquiry to signing off on my rental agreement the team at Prospect Wokingham went above and beyond . A special mention to Charlotte Morgan for assisting me with great service
Charlotte Morgan provided outstanding support throughout the process. She understood my needs and handled all the details professionally. Highly recommended.
Helpful and courteous throughout. Charlotte took our search personally and helped not only find the perfect property but guided us through the process and fought our corner
Charlotte and her team were great in dealing with my rental. Charlotte was proactive and kept me informed and updated every step of the way.
She showed the tenants around with great understanding of what the property had to offer and Charlotte and her team managed to find a tenant within a short period (a month).
Charlotte is polite, friendly and Customer Orientated.
It was my first time ever to use an agent to find accommodation in the UK and to be honest I fell into the best hands of Charlotte Morgan, she was very kind and patient with me ready to answer and guide me through the whole process.
I am very grateful and thankful.
Amazing. I needed a place to live quickly. Sorted within 5 days and in the run up to Xmas. Thank you. And a special mention goes to Charlotte Morgan. Thank you for helping.
Renting through Prospect Wokingham with help from Charlotte who has been great, always helpful and available to answer queries. Made the move in process really smooth and stress free
Many thanks to Connor and the team from Sandhurst for handling the sale of my late parents house. They identified a potential buyer immediately and from there the process ran very smoothly with the input of Bernadette Martin liaising with solicitors and myself. The whole transaction took little over two months from start to finish! Amazing!
Selling the family home, the Prospect team from Sandhurst proved to be professional and motivated, but compassionate and caring at the same time making the process as simple as possible for me. Thank you to Conner, Daniel and Bernadette to help close the process. Defiantly recommended, thank you
The whole team at Prospect have been great throughout the sale but a special thanks to Beth for being there for us from day one and steering it smoothly through to the successful completion.
Based on analysis of 42 reviews rated 1-2 stars for Prospect Estate Agency
Customer service19 mentions
“Subject: Unprofessional Conduct and Mishandling of Property Viewing
Dear Sales Manager,
Prospect Estate Agency – Rea...”
Payment issues13 mentions
“I am landlord with prospect, if you are looking for an estate agent”
Response time10 mentions
“This feels less like standard procedure and more like a personal vendetta in response to my earlier, honest negative...”
Communication6 mentions
“Subject: Unprofessional Conduct and Mishandling of Property Viewing
Dear Sales Manager,
Prospect Estate Agency – Rea...”
Delays4 mentions
“Shortly thereafter, I was informed by my cab driver that further delays of 5–10 minutes were likely due to continued...”
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Prospect Estate Agency is a leading property service provider operating in Berkshire, Surrey, and Hampshire. Established in 1990, the company specializes in helping clients buy, sell, rent, and let residential properties. With a strong focus on personalized service, Prospect Estate Agency aims to meet the unique needs of each customer, whether they are first-time buyers, seasoned investors, or landlords managing multiple properties.
The agency offers a comprehensive range of services, including property valuations, marketing strategies for sellers, and support for landlords navigating the rental market. Prospect Estate Agency is dedicated to facilitating smooth and successful property transactions, making it a trusted choice for individuals and families looking to achieve their real estate objectives in the Home Counties.
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Review summary
Prospect Estate Agency receives overwhelmingly positive feedback, particularly highlighting the exceptional service provided by staff members like Beth and Michael. Reviewers frequently commend Beth for her proactive communication and support throughout the selling and purchasing processes, often noting that she made what could be a stressful experience enjoyable. Many customers report quick sales and efficient handling of transactions, with properties selling in under a week and seamless transitions into new homes. However, a small number of reviews express dissatisfaction, citing unprofessional conduct and mishandling of property viewings at the Reading branch. Despite these criticisms, the majority of consumers appreciate the agency's dedication and effectiveness, making Prospect Estate Agency a highly recommended choice for property transactions.
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