Jessica Gibson was very quick andβ¦
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
β¨
Based on reviews, created with AISee what reviewers are saying
β¦Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistanceβ¦
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
primepm.co.uk
All reviews
999 total β’ Write a review
Showing 891 - 900 of 995 reviews
VC
5 stars for James Bateman
PPM are like a breath of fresh air after dealings with previous Managing Agents. Would like to give a shout out to James Bateman, who has recently taken over the managing of our block. My flat was badly water damaged from another flat and James arranged everything with the Insurers & Decorators, finding alternative accommodation which met my medical needs & kept in constant contact for the whole month I was away. I found James B to be a very polite young man with a calm & reassuring manner who enabled this nervous old lady to go through such an ordeal.
Date of experience: November 1, 2022
RL
Excellent service from Anita Sloan
Excellent service from Anita Sloan Administrator. I purchased my apartment in June 2022 but was having difficulty as I was not receiving correspondence. Anita discovered the issue and resolved the problem. She was very approachable and helpful. It was very much appreciated.
Date of experience: November 1, 2022
TM
Quick response.
I had a specific enquiry about a legal issue. Anna Nicolaou could not have been more helpful, sought, found, and relayed the answer within minutes in a friendly and efficent manner.
Date of experience: October 31, 2022
KM
A Property Management Company that Actually Care...
I have been using Prime for a few years now on a couple of properties. It's a fact that, like used car salesmen, property management companies don't always enjoy a good reputation. And like used car salesman that's sometimes for a good reason. I have dealt with a number of management companies over the past ten years and my overall opinion is poor. But again, like used car salesmen there are some good ones out there who appear to care about what they do, and this is the category I put Prime into. Perhaps I'm being effusive as, having dealt with so many other companies, I can see how Prime is different. Recent support from Tierney Elkins has been exemplary and there's an enthusiasm to the service that I simply don't get elsewhere. Update Nov 2023 - I thought it worth placing an update, just in case anyone was wondering whether the service had slipped since the first review. I'm pleased to report that this hasn't been the case: Tierney continues to be responsive and proactive, ensuring management of the development runs smoothly.
Date of experience: October 30, 2022
RO
Excellent service
Been with Prime 2 years now and they provide an excellent service. Our last couple of management companies before them were shockingly bad and it makes life so much easier having a management company that you can trust. Tierney joined the team recently and is very proactive and thorough with everything she does
Date of experience: October 28, 2022
AV
Transitioned to PPM in May 2022
We have transitioned to PPM in May 2022 and they have been very helpful and attentive to important matters since then, initially with Stephen W. and Victoria J. leading the way and covering for an unexpected leave in the team with minimal/no disruption to the management of the building. Tierney E. and Kutenda B. have been recently appointed to the management of block and financials and able to quickly adjust to our ways of working as well as working close to Directors to make sure priorities/requirements are handled adequately. Very happy with the management, please keep it up. Thanks, Adriano
Date of experience: October 26, 2022
dk
I have recently been corresponding withβ¦
I have recently been corresponding with Anna Nicolaou and have found her to be extremely helpfull with my enquries
Date of experience: October 24, 2022
ZU
I called prime today as I was notβ¦
I called prime today as I was not getting anywhere with my landlord. Michelle Yates was able to advise me next steps and who the best people were to contact. This was very refreshing as other companies would just dismiss you, good on Prime for providing Excellent customer service.
Date of experience: October 24, 2022
TJ
Anna Nicolaou in the Hereford officeβ¦
Anna Nicolaou in the Hereford office was very responsive and helpful in dealing with a post-completion query for a leasehold transaction
Date of experience: October 22, 2022
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.