Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
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4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
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I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
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Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
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Company details
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 651 - 660 of 995 reviews
ML
Perfect Property Management
We always receive same day responses and great service from Prime. We have a direct contact with Tierney that makes a big difference from other call centres. 5 Star Service.
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AS
Liam Butcher is always super helpful
We have recently switched Prime Property Management and so far the experience has been great. Liam Butcher who is our Property Manager is very prompt and helpful whenever we email him.
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A
Appalling experience over 1.5 years
We had an appalling experience with Prime, which resulted in us terminating our contract with them after a year. The relationship started off well and they were great on communications. However, the first issue was the quote they gave us for the maintenance of our development was c. £1000 more per person per year than we’d been quoted by the developer/ agent, and we managed to negotiate them back to only £600 over. This quote also charged us for the entirety of 2021, when I didn’t complete on my property until the August of that year. They were unable to explain why this charge was there beyond ‘it’s just how we bill’ and couldn’t justify why i was being charged a fee for their for services 8 months before i took ownership of my property. It became a ‘well that’s how it is and we’ll use your money for it whether you like it or not’ scenario, which was a running theme. Further problems then started when the gardener instructed by Prime managed to run up a £3000 bill in a matter of weeks. By Prime’s own admission they didn’t know how this had happened, it was an error and it shouldn’t have occurred. The leaseholders refused to pay it as we hadn’t agreed to the spend up front and the spend was for landscaping that should have been carried out by the developer before we all moved in. However, Prime refused to take any responsibility for the bill and used the leaseholders’ money to settle it without out permission. This resulted in us running out of money 7 months into the year, during which time no services were provided to the development. They still took their over £2000 fee though. Prime failed to deliver on pretty much everything required in the lease, including fire alarm tests, gutter cleaning, maintenance of external lights (which have now been broken for almost a year), fixing fences that were broken by the developer during the build, window cleaner etc. the list goes on. Whenever Prime were contacted to complain (including the Managing Director), we were told this is very difficult about the gardening bill, but essentially tough you’re paying it cause we aren’t. Comms from the property managers was regularly confrontational and unprofessional throughout this time. We also never received itemised accounts for any of the spend Prime undertook on our property, which spans over two financial years and that they’re legally required to provide. I’d proceed with caution if you’re thinking of using Prime.
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BC
Paige was extremely helpful and prompt…
Paige was extremely helpful and prompt in delivering a response to my queries while at the same being friendly and professional
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LS
Tierney was very quick to respond and…
Tierney was very quick to respond and address our issues when we first moved in
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e
The property manager Natalie Peck
The property manager Natalie Peck for Northlands, contacted me directly to inform me of the subsidence on my patio alongside the front door subsidence. Apparently the quote provided was only to repair the front door area and not my patio which is also unsafe. As a result, Natalie has arranged for Janet who will contact me directly to make arrangements to visit the site and check the whole area i need of repair. Up to date, on each occasion, I have been very appreciative of Natalie's communication skills being uncomplicated and direct. She is a very committed manager trying to improve Northlands but often not able to receive all the MD's response or agreement. Unfortunately this does delay the many problems we are being faced with at the property which will only deteriorate further over time. Well done Natalie.
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BR
Thanking Kutenda Bere
Thanking Kutenda Bere, in the accounts department, for prompt and efficient confirmation of payments towards a renovation project in our block.
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