Review summary

Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Based on reviews, created with AI

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EA

Euan Anderson

5 out of 5 stars
Jessica Gibson was very quick and…

Jessica Gibson was very quick and efficient, good work.

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SM

Sheila Morcombe

5 out of 5 stars
…Kelsey Park Mansion Project managed by Leigh Parker

Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round

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RT

Radostina Todorova

5 out of 5 stars
I recently reached out for assistance…

I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!

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JS

Jonathan Savage

5 out of 5 stars
Management pack experience

I received my management pack quickly and comprehensively. Jessica Gibson was a great help.

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All reviews

999 total • Write a review

Showing 501 - 510 of 995 reviews
C

Recently required assistance from the…

Recently required assistance from the team regarding an outstanding issue with a key and the team provided a very reliable and speedy service, thanks particularly to Liam for his efficiency.

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jb

I recently had a query about getting a…

I recently had a query about getting a new key for my buildings bike shed. I contacted the firm, Jasmine and James were incredibly helpful and got a new one sent within days. Great service.

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PN

Thank you Jasmine for your help today

Thank you Jasmine for your help today. I appreciate your knowledge, professionalism and especially your patience. Warmest regards Phil

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c

Very helpful

Really happy with your assistance. Fast, attentive and professional work.

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SR

Prompt Action

I live in one of two small blocks. We took over the Right to Manage in June 2022 and chose Prime as our Management Company. I reported rubbish outside of the bins and extending outside of the bin area two days ago. Charlie Stuart visited yesterday and provided an extremely comprehensive report. By this morning, much had been cleared.

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M&

Prompt action

As a new owner of a property in London we have had an important issue that needed sorting and I have been very impressed with the speed and efficiency of Georgia Hazell in her understanding and prompt action. Thank you Georgia!

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DR

Anita has been great!

Anita has been great! I couldn't log into the portal but she assisted me swiftly and deal with my query effectively. Thanks so much for your help and friendly manner.

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v

Hanna from Prime Property has been very…

Hanna from Prime Property has been very responsive via email as I am an overseas landlord. She's been very helpful in supporting and resolving my queries.

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S

Helped them grow, now we don’t matter

I was a big fan of Prime when they took over our development a few years back. I helped them out with references and reviews. But recently the customer service we used to appreciate has eroded. We get a sense we’re no longer valued the way we used to be. Fees have gone up a lot and things which used to be covered are now charged out at silly fees. And we discover, after years of being told they don’t, that they get a bung from their insurance broker which goes some way to explain the 20% year on year increases and being told we have no other option. They continue to do the basics well but it’s not the same company it was and Stephen Wiles in particular needs to work on his people skills.

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G

Hannah Gray is a fantastic property…

Hannah Gray is a fantastic property manager for our block. Any issue reported is dealt with swiftly, and she is always on hand to provide information and advice when needed.

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