Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 171 - 180 of 995 reviews
L
Lucy
US
Our hallway lights have not been…
Our hallway lights have not been working off and on for the last few months and I’ve had to contact Hannah Gray on several occasions. She has always answered my complaint promptly and dealt with the problem immediately. Obviously, the electricians have not dealt with the problem satisfactorily and each time Hannah has been on the case and hopefully, this time the problem will be solved. I can’t thank Hannah enough for her assistance and professionalism. Wish other members of staff in Prime could be half as helpful as her.
Date of experience: January 29, 2025
M
Martha
US
Friendly to work with
We have only been dealing with Prime Property for less than a year now. So far so good. Friendly approach to all the issues with professional help at hand. Hannah is working through a list of issues we need addressing and has been very helpful.
Date of experience: January 28, 2025
GS
Great start with Prime
We have recently changed management companies to Prime - I'm a leaseholder director of our block - and I have to say they have been a breath of fresh air. It's only been a few months but it's been a great start, and Hannah, our property manager, has been terrific. Quick to respond, does things she says she will, and promptly, and is clear in her communications. Recommended.
Date of experience: January 27, 2025
MO
Hannah Gray
Hannah Gray, Senior Property Manager at PPM, is a welcome addition to the PPM team. She has always responded promptly to any issue I've raised and does her utmost to find solutions. I only wish I could say the same for their Legal/Conveyancing team - can take up to a month for a reply to basic application. Their primary modus operandi - to generate income!
Date of experience: January 27, 2025
c
customer
US
Thank you Anna
I can’t thank Anna from Prime Property Management enough for her incredible help! We were struggling to track down a missing document that was absolutely critical for the sale of our flat. Without Anna, the sale would have fallen through, and we would have been in a very difficult position. She was so professional, patient, and genuinely committed to helping us. Her communication was excellent, and she went above and beyond to ensure we got exactly what we needed. Anna truly made a stressful situation manageable, and her dedication and expertise didn’t go unnoticed. Thank you, Anna, for your amazing assistance—we are so grateful! Highly recommend Prime Property Management, and especially Anna, for their outstanding service!
Date of experience: January 27, 2025
CW
Email response
I found the responses to my emails from Amber Carpenter were prompt and helpful and she attended to the matter that was needed (an LPE1 report) quickly and courteously.
Date of experience: January 24, 2025
MD
As easy as turning a key in the lock.
I recently wanted a replacement front door key and phoned PPM not really knowing who to ask for. The reception quickly put me through to an extremely helpful person called ANITA who took my details, checked the key stock availability and posted out to me the same day. This really was great customer service and PPM should be congratulated on both the clarity and quality of staff they employ as well as having in place easy to navigate system for resolving issues in a stress free way. Thank you ANITA and PPM
Date of experience: January 22, 2025
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