Postoffice has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Just been to drop off a package at the Post Office in the Horsefair, Kidderminster. And the staff were absolutely vile! So pointlessly rude and unhelpful! We will be taking our custom elsewhere in future. If I could give 0 stars I would. Vile people.
We had a great postman last year, and then he retired, gone to pot since, I have not had any mail for weeks unless it was a parcel, they deliver at random times as well. I often get mail that is intended for someone else! This time I chaised the postman down and gave him the letter back that he had posted through my door. I’m expecting some important stuff as well! Bedford is the town and MK41 is the area
I want to express how wonderfully I was treated at Calhoun Ky post office. I needed a passport and didn’t know how to go about it. Dawn helped me on two different occasions. Dawn was very patient and helped me to get documents I needed as I didn’t know how to use the internet very well. She was very informative, wrote down contact numbers for me. Helped me to understand why I needed these documents. I am grateful to her. Please give her a raise, she is worth it!!!
Do not bank with the post office unless you never want to see your money again. It is impossible to transfer or withdraw your money. My husband has just spent the last 3 1/2 hours on the phone and online trying to transfer his money. We have just sent our third email regarding it and still no response.
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Always ridiculously long queues at Cramlington post office. Asked for a certain DVLA form but was given the wrong one. What is going on with the Post Office these days?
The service for checking driving licence application forms is a waste of time and money. The majority of (in the loosest term) post masters are completely inept and uninformed about the process. The person i dealt with didn't even know the most basic of things like you need to pay to replace a paper licence with a photo licence ! He told me it's free. I had to explain to him how to do his job that he was charging me for and buy a postal order. I took dozens of forms of ID knowing you need at least two and he told me one was enough ! Poor poor service. (WELLS RD, KNOWLE, BRISTOL, POST OFFICE)
Done a recorded delivery meant to deliver in 3 days . Came home parcel on my door step . Not signed for and not delivered these things happen. Try putting a claim in online. Making it hard or what . Nothing for this situation so you have to go round n round nearly got to end asked for addresses again why ? Then lost everything. Sure when I go to post office in person I will get you need to do it online. How many people did the parcel go through n no one went that's going wrong way . Post office branch reply nothing to do with them . Delivery side is private. Got email back to say still investigating still no refund 😑
Your Nespresso collection service is not wording, and it hasn't since it started. Yet again, my collection last week failed, no collection done. So I applied to drop off at a post office. I got the QR code and went to the recommended post office. Having queued there, they couldn't read the QR code with their scanner. This is totally useless, just costs me time and money because you don't do your jobs ! What are you going to do about it ?
Posted a birthday card to Southampton, back at the beginning of September for my Sister in Laws birthday, which was for the 10th. Posted it 2nd class and it was a normal size card. She did not receive it. However, she had just phoned to say it has been delivered this morning! So over 2 months it took for her birthday card to arrive. Disgusting service PO!! Where has that card been?!!!
I was just charged £8.35 to send an A4 white envelope containing 2 sheets of A4 paper to an address 10 miles away. Eight pounds and thirty five pence - what an absolute rip off! Got the receipt here to prove it. Absolutely disgusting prices. No wonder the Post Office is in such bad shape.
She honest very helpful and polite she is good.
The PostOffice at 5 Newham Parade, College Road, Cheshunt is the post office I visit the most and trust. They offer the full range of services, including taking your photo for a driving licence and making sure your application is OK. Service is with a smile and sometimes helpful information too. It can be a busy post office at times, so very necessary for Cheshunt and is much better than the cut down post office at Cadmore Lane, Cheshunt
Have been to the Post Office triangle shops in Basildon 2x in 7 days to pick up my click & collect parcel both times there’s a dirty sign stuck on the desk saying system down. I asked the shop server when it’s being fixed he said it’s not broke but he’s to busy. So can’t serve anybody! As I also need to return something. I Went to alternative Post Office Ballards Walk in Basildon, website states open 10am-3pm, but it’s closed between 1pm & 2pm!!!! That’s not on the website! No wonder RoyalMail are struggling for customers! Never open!!!
Went to Southampton Post Office to get some passport forms. Was told they no longer do them as they now offer a digital service ( which they charge for ). Was told a PO a mile away might have them.
