11 months ago
How rewarding to find an organisation which solves problems effectively and quickly! I made an error paying my bill and sent an email. It was sorted within 24 hours. Thank you.
Over a year ago
I've recently moved, and had been having a nightmare with call centres, until I called Portsmouth Water. The call was answered quickly, I spoke to a lovely, helpful man, who understood perfectly what... See more
Over a year ago
Dealing with Portsmouth Water was a breath of fresh air, certainly one of the most efficient customer relations departments that I have dealt with for many years.
I would like to publicly thank Customer Services Sandra James-Lennon for her swift attention to my requests and the detailed response i received..it has gone some way to restoring my faith in organisations..
Having previously emailed a complaint, today I telephoned Portsmouth Water to make further complaint regarding non response to my original complaint. I was on hold for an eternity prior to someone bothering to answer. After giving a whole host of answers for "data protection," one of which was my phone number. The guy couldn't help because he was working from home. Having had my phone number, he then proceded to ask my phone number for someone to call me. What is the point of working from home if, by the very nature of you being at home means you cannot deal with the issue. This I can't go into the office needs to stop & if they don't want to go into the workplace, they can always be unemployed. Meanwhile, I wait for someone who can be bothered to enter the workplace to phone me back. Needless to say nobody phoned. Presumably the eternity on hold & working at home is Call of Duty - modern warfare & not work.
Error on their automated payment line so spoke with "James" in their customer service team. Fantastic service, friendly and efficient, and a voice like melted chocolate.
Based on analysis of 7 reviews rated 1-2 stars for Portsmouth Water
“Their payment portal and website is rubbish and their customer service non-existant”
“Their payment portal and website is rubbish and their customer service non-existant”
“For the five years I have lived in Portsmouth I have needed to pay my annual water bill”
“I have been unable over five years to set up my account to function online”
“” It is now four business days later and there is no response”
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Portsmouth Water is a reputable water supply company that has been serving households in Portsmouth and the surrounding areas since 1857. The company is dedicated to delivering high-quality drinking water and ensuring the reliability of its services. Portsmouth Water offers a variety of customer-focused services, including meter reading submissions, meter installations, and assistance with billing and payment options. With a commitment to environmental stewardship, Portsmouth Water actively participates in local environmental projects and employs innovative solutions, such as trained detection dogs for leak detection. The company aims to provide excellent service to its residential customers while also contributing positively to the community and ecosystem. For more information, consumers can visit their official website at www.portsmouthwater.co.uk.
Portsmouth Water receives a mix of feedback from customers, with many praising the helpful and efficient staff. Reviewers frequently highlight positive experiences with customer service, noting quick responses and a friendly attitude, particularly mentioning individuals like Suzie and Kai for their exceptional support. People appreciate the quality of the water and the promptness of leak repairs, describing the service as cheerful and effective. However, a significant number of complaints focus on billing issues, with customers expressing frustration over unclear bill breakdowns and difficulties in payment processing. Some report poor customer service experiences, including long wait times and unresolved complaints. Overall, while many customers enjoy positive interactions, the billing and service consistency issues detract from the overall experience.
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