Portsmouth Water
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An absolutely infuriating and complacent company
For the five years I have lived in Portsmouth I have needed to pay my annual water bill. The bill is due by 1st July. I have had trouble laying the bill each and every year. Their payment portal and website is rubbish and their customer service non-existant. I have been unable over five years to set up my account to function online. Each time there is a message saying there has been a problem. Please try again later. For five years! This year I have received multiple communications from them requesting payment, both electronic and by Royal Mail. Today a letter saying the bill is overdue which it is not. On 17th June my frustration at trying to pay them boiled over and I sent them an email. It was not entirely polite and read as follows: “ I have tried multiple times to pay my bill and your **** ***** website using the email pop up keeps throwing me out. Utterly useless. This has consumed a lot of my scarce time and energy. I’m totally fed up and unwell to boot. Just exactly how do you expect me to pay?” It is now four business days later and there is no response. It is dishonest to say a bill is overdue before the due date. If the managers of this company wasted less money on payment requests and sorted out their online payment portal I am sure their shareholders would heave a huge sigh of relief