Pinoy Tourism receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’s assisting me till the end!! Highly recommended this travel agency,best experience ever!🙏
July 1 – We visited Pinoy Tourism (agent: Ms. Cyra) to apply for an A-to-A exit. My boyfriend trusted her since she was the one who booked their tickets for their vacation in 2024. She offered a Sharjah flight for July 3, which we accepted because he needed to exit as soon as possible. We paid AED 1845. Initially, we thought she would apply for a Sharjah visa, as other agencies had told us that Dubai visas were risky due to high rejection rates. However, we later learned that what she actually offered was for a Dubai visa. Ms. Cyra explained that for cancellation cases, they typically apply for a Dubai visa, but for tourist visas, a Sharjah visa is being applied. July 2 evening – My boyfriend left Abu Dhabi for his 3 AM flight from Sharjah on July 3. July 3 – He exited to Kuwait and then returned to Sharjah, waiting for his visa. Before 6 PM, we received notification that his visa had been rejected. She informed him and asked if we wanted to reapply for a Sharjah visa, which would cost AED 1378. Given this situation, I decided to check with another agency and Re-applied his visa. Unfortunately his visa is still waiting for approval. July 5 Before 6PM, i received a call from Ms. Cyra, informing that we needed to book a flight for my BF ASAP because immigration had called and receive a warning that if he didn't leave that night or early the next morning, he would be deported. I asked her to check available flights and costs, and she found a one-way flight from Sharjah to Singapore for AED 4169. I called my friend, a travel supervisor at Bin Saleh, for help, and she contacted Ms. Cyra to discuss the situation. My friend advised me not to book the ticket, saying it was unlikely that immigration would call over the weekend, especially given that no visas were being approved. Following her advice, I decided not to book the flight. July 6 – At 11 AM, my boyfriend’s visa was approved, and he entered the UAE. To anyone reading this, please be careful when dealing with agents, even if the company is legitimate. You might experience something similar, and it seems some agents are taking advantage of the situation.
Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised me properly, but showed no initiative. I ended up paying a fine and needing an outpass—all of which could’ve been avoided. Not professional at all.
And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we discovered that appointment is on 1/5/25 ( No one mentioned to us that appt date has been changed) We had booked train tickets (140£ for both of us) to london on 2/5 We had to urgently book an emergency leave from hospital in order to attend appt on 1st and we even faced loss of 140£ train tickets since they were non refundable !!!
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pinoytourism.co.uk184 total • Write a review
Cant mention how grateful I am to the whole team, especially Lyn who dealt with my case 💕. Without them I wouldn’t have gone to Dubai with my family. I actually got scammed by another company and I didnt have visa despite applying 3 weeks ahead so I really panicked. I applied for emergency visa with Pinoy travel and I got my visa in less than 24hours!!!! I regret finding out about them late. Definitely recommend them!!! They are brilliant!! They are also very easy to contact and they will address any of our concerns. Thank you so much!! - Aaishma
Date of experience: May 2, 2024
Terrible experience with Pinoy Tourism Burjuman Branch. They will not update status of Visa application unless you will ask. Horrible.We will never ask for their service next time. And the refund it takes lifetime until now no feedback from them. we ask your service for convenience not to give us stress and headache.
Date of experience: April 28, 2024
Got my visa in 8 days! Thank you to Lyn who is really hands on and very supportive all the way!!! Got my Netherlands visa for 1 year❤️
Date of experience: April 26, 2024
Thank you so much..! im so happy i received my passport/visa with 6 months validity today .We applied on Monday and i received it today. only 4days. You guys very helpful and kind i highly recommend your office and im happy to share to some of my friends too.You are very helpful and very good to your clients. Thank you so much. Rowena / Fulham
Date of experience: April 26, 2024
US
Thank you so much Pinoy Tourism! My visa arrived in nine days only 💖 Considering that I had only asked for 14 days in my cover letter, I was surprised to receive multiple admission for 90 days. I would want to express my gratitude to Ms. Lyn for her help and assurance regarding my application. particularly on the day of the appointment when I am having difficulties. She answered all of my questions with such kindness. Thank you so much, team and Miss Lynn 💖🥰
Date of experience: April 25, 2024
US
This is my second time with Pinoy Tourism. I was satisfied both services. They are so easy to talk to and they reply even in the middle of the night. Whatever problems you incur they will try their best to resolve it. Lyn was excellent and gave her best. Thank you so much Irene
Date of experience: April 24, 2024
Faiz was extremely helpful and polite. Service was fast, definitely recommend
Date of experience: April 12, 2024
I just happen to see online and was not able to decide how to go through getting a Visa the whole internet didn’t offer what Pinoy Tourism offered. While talking to the kind gentleman on the phone I gave him a few details and he assured me that in a couple of hours I’ll have the Visa, after he reviewed the Documents. To my utter surprise he kept his word and kept updating me all along. My Best wishes for them and will definitely love to recommend and will use it again for my travelling needs.
Date of experience: April 11, 2024
I had great experience with Pinoy Tourism, Yasir and Fazi were extremely helpful to prepared all the paperwork, they checked throughly and helped us to submit the application. Getting appointment was quick too, I strongly recommend this company and will use them again.
Date of experience: April 5, 2024
