Pakistan International Airlines

1.8854961832061068 out of 5 stars
1.9
Poor131 reviews

TrustScore

1.9
1.8854961832061068 out of 5 stars
Poor
5 out of 5 stars
19
4 out of 5 stars
6
3 out of 5 stars
5
2 out of 5 stars
12
1 out of 5 stars
89
131 reviews in total

Review summary

Pakistan International Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Shahbaz from moro

Shahbaz from moro

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Pathetic disrespectful staff and stupid…

Pathetic disrespectful staff and stupid management, making u feel hostage as if they're taking you for free. Worst mista...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

No Refund, No Response: Extremely Disappointing Experience with PIA

I purchased two economy flight tickets on the PIA website for travel from Lahore to Karachi on March 18, 2025. Due to a ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

worst experience

worst experience, stinky, dirty planes, no service, people bullying me into giving my window seat that i asked for to a ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
about 8 years ago
2 out of 5 stars

Used to be the best but corruption

Used to be the best but corruption, nepotism and political influence has destroyed this amazing asset of Pakistan

Helpful?
Salman Saeed
Salman Saeed
1 reviews
over 8 years ago
2 out of 5 stars

Was one of the best Airline services in …

Was one of the best Airline services in the world. Not anymore! pathetic staff and pathetic servies

Helpful?
over 8 years ago
1 out of 5 stars

Awful wear a hazmat suit

Awful wear a hazmat suit, disgusting, terrifying

Helpful?
Nasar Aziz
Nasar Aziz
1 reviews
over 8 years ago
1 out of 5 stars

I will never travel on pia again.bad …

I will never travel on pia again.bad service bad food rude staff.

Helpful?
Feemy82
Feemy82
1 reviews
over 8 years ago
2 out of 5 stars

PIA will never learn......and never improve

This airline hasn't improved over the years despite complaining about the lack of service every time I fly with them. The service is abysmal, the food is deteriorating in quantity and quality, and the in-flight comfort is really bad. PIA should be ashamed at how they treat their passengers. Recently, I was on a flight from ISB-LHR and there was a delay for 6 hrs due to a technical glitch. It took the crew 2 hours to decide what to do. They made the passengers - including many crying infants and elderly people - wait in the baking hot plane before sense finally prevailed and they let us disembark into the terminal.

Helpful?
over 8 years ago
5 out of 5 stars

Pakistan Zindabad

Great people to fly with.

Helpful?
Hussain
Hussain
1 reviews
over 8 years ago
5 out of 5 stars

Awesome business class

Just flew London-Islamabad-London on their new A330 Business class. Fare is a fraction of other carriers (notably Emirates/Etihad/Turkish) and they provide direct flights. Excellent service, great food, friendly staff, comfortable seats. The lovely stewardess even took care of my daughter so I could have a sleep in peace. Thoroughly recommended.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Pakistan International Airlines

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.