Used to be the best but corruption
Used to be the best but corruption, nepotism and political influence has destroyed this amazing asset of Pakistan
Pakistan International Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Pathetic disrespectful staff and stupid management, making u feel hostage as if they're taking you for free. Worst mista...Read more
I purchased two economy flight tickets on the PIA website for travel from Lahore to Karachi on March 18, 2025. Due to a ...Read more
Used to be the best but corruption, nepotism and political influence has destroyed this amazing asset of Pakistan
Was one of the best Airline services in the world. Not anymore! pathetic staff and pathetic servies
Awful wear a hazmat suit, disgusting, terrifying
I will never travel on pia again.bad service bad food rude staff.
This airline hasn't improved over the years despite complaining about the lack of service every time I fly with them. The service is abysmal, the food is deteriorating in quantity and quality, and the in-flight comfort is really bad. PIA should be ashamed at how they treat their passengers. Recently, I was on a flight from ISB-LHR and there was a delay for 6 hrs due to a technical glitch. It took the crew 2 hours to decide what to do. They made the passengers - including many crying infants and elderly people - wait in the baking hot plane before sense finally prevailed and they let us disembark into the terminal.
Great people to fly with.
Just flew London-Islamabad-London on their new A330 Business class. Fare is a fraction of other carriers (notably Emirates/Etihad/Turkish) and they provide direct flights. Excellent service, great food, friendly staff, comfortable seats. The lovely stewardess even took care of my daughter so I could have a sleep in peace. Thoroughly recommended.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.