Streets Ahead Estate Agents
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Complete amateurs
Streets Ahead mission statement reads: "To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move." However, this has far from been the case in my experience. They lack professionalism and have made the move-in process extremely stressful. I am a landlord and my prospective tenants gave them specific instructions to let me know: 1. have the flat professionally cleaned, and 2. remove some items of furniture Streets Ahead failed to communicate both these things to me, and as a result of their cock-up the initial introductory meeting between the tenants and myself was pretty tense. NOT how I envisaged it. Furthermore, I tried to contact the lettings manager (George Potter) on 3 occasions, and he has shied away from talking to me because he probably hasn't got any answers. I have asked him to call me back as well and he refused to do so. They also seriously lack attention to detail. I had to sign an amended tenancy agreement because they couldn't spell the tenant's name correctly, despite me pointing it out to them in the first instance. It's only when the tenant himself pointed it out that they accepted their mistake. Stay away from these agents if you want a stress=free experience. Their communication skills for the most part is a complete shambles. Instead of dealing with one person, you have to deal with 5, and then it's simply a game of Chinese Whispers. Unprofessional, unethical and unfair is how I would describe their work ethic. I paid almost £200 for emergency professional cleaning which could have been avoided if Streets Ahead had successfully passed on the message that it needed doing.
