Phillip McCallen Motorcycles Reviews

Great contact when wanting to sell you somthing but once they have your money the aftersales support and communication completely stops.

Started off well. Just wanted my bike serviced by a triumph dealer to verify its status.they serviced the bike I then received a call to say I need new tyres so I agreed to put a new set on ( Pirelli diablo) at £200. Which I thought wasn’t too bad. That night just before they closed I picked up the bike, jumped on and drove off, approached the main road applying the brakes to my surprise no brakes then a loud clunk, rear brake came back on, I had a Quick Look as it was dark I didn’t see anything out of place, so Carried on home slowly, next day I inspected the brake system found the rear anchor for the rear calliper was not seated and the brake pipe was fully stretched. I contacted them they came and took the bike, reseated the calliper and stated that the brake pipe was ok. In conclusion when leaving any bike into them be very wary your life could depend on their ability.. this could have had a very different outcome if I had of been travelling at speed. They said they would contact me with the results of their internal investigation. Still waiting !!! Up date: I have been in contact with Philip him self and he been very helpful and has rectified my issue. It just took some communication on both parties and am extremely happy with the outcome. And I would recommend talking to them first..

Excellent service. Same day dispatch of the parts I needed.

Looking for first bike for my daughter. Jason and Lucy were brilliant. Thanks for your time and advice.

First contacted this company in August 2022 to arrange a service and a check over of the electrics on my motorcycle. As it was an older Triumph I was told I would be called back the same day or the next day to arrange a date to have it brought in. A week later still hadn’t received a call back, so contacted them again and got a different person so had to explain my requirements again. This time I was told there was a nine week waiting list and was given a date in November. The day before that date in November I was called by another different person and told that my appointment would have to be postponed as they couldn’t find any information on the Triumph website for my model of bike. I was then given a date in February 2023. As that date approached I was again called by yet another person and told they were still on unable to find any information about my particular model and that if I found the parts myself they would fit them. My motorcycle is a 1981 Triumph Bonneville and it didn’t need any parts, as all I wanted was a service and the electrics checked. I was asked to call back and speak with a named person which I did, only to be told that he was busy and would call me back. It is now one year later and I’m still waiting for that call back. After numerous phone calls and being fobbed off by several different people who don’t seem to know or care about a potential customer, I would definitely not recommend this company. Their customer service is zero.

Was in shop a while back and all mr McCallen talked about was my wife and sister in law feel sorry for his wife if still married very creepy little man .

Buy far the worst company I have ever dealt with . Avoid at all costs unless you want to hear numerous excuses and no actual answers staff also lie to you.

Had electrical problems with a year old ktm, told it was a battery problem, charged £130 for new battery and labour. Problems got worse, zero customer service. Technicians are either incompetent diagnosing faults or scam customers. Having to take to small claims court. Warning: do not buy ktms in NI because if you have problems this is the only authorised service technicians here

Takes the pleasure out of buying your dream bike. Once youve handed over your money, good luck if you have any issue. Theres been a big delay on getting a bike booked in for a service or any issue for over a year (e,g 2 months wait if you want to get your biked serviced). If you unlucky to have any issue with a bike you may have to wait. They’ve had good sales guys in the past, but they never hang around for long. The prev service guys tried there best to help & were nice enough, but they seemed a bit clueless. The current guys arent afraid to mess you around. I now really hate having to deal with them for any form of service work. Cant wait till I get rid of this bike so I can deal with a different bike shop. I also note that the local WSBK champion picked up his new bike from Coleraine Kawasaki and not McCallens Kawasaki (enough said).

Worst customer service I have ever had. Recently bought a brand new KTM 1290 paid in full. Tried to book a first service was told I would be called by service guy. Didn’t happen. I called again and was told they had no idea when they will get to me and hung up !!!!! Lucky I was on the phone and not in person. Two weeks later still not even as much as a call. Got a service booked with another dealer in the Dublin who was very helpful. Would not put a foot in McCallens motorcycles again, it has taken the enjoyment out of buying the bike. Left with a bike I cannot ride for weeks. Was told not to worry about 600 mile service as it’s not cutting in oil in the bike. That’s not what KTM say, mileage is important for warranty as outlined by a very specific email from KTM direct. I hope KTM wise up and get a professional retailer in (NI).

Brought my ktm 990 smr in for service got accused of theft just because the bike was recorded so he said or was it because he's a prodestant more likely as it wasn't recorded with the dvla. Had to submit my drivers license and v5 for ktm records. Mathew sold me a rear 2 ply Mich high light tyre then wanted to sell me a mix match front tyre,very un professional nor wonder Phillip McCallen run out of fuel on the tt with these blokes doing the business for him. Nice show room and alot of bikes to choose but check those tyres 1st.

Great service, helpful and knowledgable staff, no issue returns. Easy as it gets.